Job Information
UnitedHealth Group Key Accounts Manager of Account Management - Colorado in Englewood, Colorado
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
Management of the Field Account Management and Service Consultant staff for the UnitedHealth Care Key Accounts responsible for customer retention and NBEA sales in the 51 to 5,000+ employee range. Responsible for the overall sale of NBEA business and the retention of existing accounts.
Primary Responsibilities:
Management:
Manage and monitor client assignments
Training of field account management staff, new hire and ongoing
Maintain an acceptable level of persistency in teams book of business
Personnel development and management
Set teams strategy to achieve goals
Direct and manage service plan
Relationship Building:
Build and maintain key client and producer relationships
Develop and maintain key internal relationships
Present a positive image of UnitedHealth Group to the marketplace
Product Knowledge:
Detailed understanding of all UnitedHealth Care products, services and solutions across all health plan sites
Working knowledge of Enterprise/ancillary product lines
Ability to identify and communicate the need for improvements in UnitedHealth Care products and services
Healthcare Knowledge:
Understands and can communicate goals, operating principles, strategies and competitive position of UnitedHealth Care
In-depth healthcare knowledge, understands important trends
Demonstrates knowledge of competitors strengths, weaknesses and strategies
Understands medical management operations and strategies
Financial and Underwriting:
Understands financing methodologies and strategies (fully insured, ASO)
Thorough knowledge of UnitedHealth Care underwriting principles and practices
Possesses basic math skills
Can explain and justify a renewal rate to customers
Understands and can communicate the drivers of healthcare costs
Understands the drivers of fees and liabilities
Internal Operations & Capabilities:
Understands UnitedHealth Care information systems capabilities and strategies (COSMOS, UNET, PRIME, USP)
Ability to navigate UnitedHealth Care internal departments to produce positive service results for clients and the company
Extensive knowledge of internal people, roles/responsibilities and processes
Relationship Building:
Ability to build and maintain solid multilevel client and producer relationships
Ability to build and maintain solid internal relationships
Ability to work well in cross-functional teams
Customer Focus:
Ability to successfully implement client accounts
Consistency models a customer-focused approach
Effectively manages difficult service situations to a positive result
Ability to deal with sophisticated customers and brokers/consultants
Anticipates problems and develops contingency plans
Ability to customize existing marketing tools to meet the individual needs of a client
Personal Attributes:
Consistent performer
Ability to multi-task
Ability to grasp new ideas and products
Solid communication skills (written and verbal)
Highly effective strategic planning abilities
Solid presentation skills
Consistently demonstrates flexibility
Excellent planning and organization skills
Consistently models a customer-focused approach
Ability to influence and negotiate complex situations
Complex problem solving ability
Management:
Ability to recruit, hire and monitor staff
Solid training skills
Ability to manage a budget
Ability to set and execute office strategy to achieve goals
Ability to consistently manage and direct cross-functional teams to successful outcomes
Solid personnel development and management skills
Ability to mentor staff
Ability to direct and manage service plans
Values and promotes diversity within his/her organization
Ability to make difficult or unpopular decisions
*This is a summary guideline; actual performance measures may vary by individual.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Bachelor's Degree or 5+ years relevant account management experience
5+ years working with brokers/consultants
5+ years of experience meeting persistency goals/targets
5+ years of experience using data analysis to drive change
5+ years proficiency in Microsoft suite to include Word, Excel, PowerPoint
Sales Insurance License Maintained by Law
Willingness to travel up to 25%, as required
Ability to maintain valid driver's license
Preferred Qualifications:
- 7+ years of people management experience
Colorado Residents Only: The salary range for this role is $70,000 to $155,000 annually. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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