Job Information
Speedway LLC Customer Service Email Agent in Enon, Ohio
Job Overview: The primary responsibility of the position is to answer incoming customer service emails and calls and to provide an exceptional customer experience to our customers while attempting to help resolve their issues/concerns. Selected candidate will be responsible for composing accurate and detailed email responses and entering case information into various software programs.
Core Job Responsibilities:
Providing an exceptional customer experience to our customers via phone or email
Data entry of accurate and detailed information into the Customer Service claims database
Reviewing and making necessary changes and/or updates to loyalty accounts.
Maintaining knowledge of the ever-changing promotions that have an effect on our customers.
Resolve Speedway Mall (online) inquires and issues.
Monitoring Speedway Social Media accounts and responding as the Voice of Speedway.
Must be able to work weekends
Minimum Requirements
Education Level: High School Diploma, additional education a plus.
Work Experience Desired: Previous customer service and/or call center experience would be helpful. Bilingual or speaking Spanish a plus.
Other Skills:
Excellent verbal & written communication skills.
Professional email and phone etiquette.
The ability to multi-task and function in a fast-paced work environment.
Strong problem-solving skills.
EEO Statement
Speedway is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
In Compliance with the Americans with Disabilities Act and other applicable laws, we offer reasonable accommodation in the employment process. If you are unable to complete the application process due to a disability, please contact 1-888-225-5735, option 4.
Speedway is a gasoline-convenience store company with over 4,000 stores from coast to coast. At Speedway, we are proud of our success at meeting the fueling and convenience needs of over two million customers every day, and proud of the reputation of our good name within the communities we serve. Speedway is home to Speedy Rewards, the best rewards program in the business! Join us for lunch at a Speedy Café, a fast-casual dining option at a growing number of Speedway locations. Speedway is the nation's second largest company-owned and -operated convenience store chain and maintains its headquarters in Enon, Ohio, located near Dayton. At Speedway, we are proud of our long-term commitment to meeting the fueling and convenience needs of over 2.4 million customers who shop our stores on a daily basis.