Job Information
Sartorius Engineer Scheduler|Administrator in Epsom, United Kingdom
We are looking for an Engineer Scheduler|Administrator to join our team based in our Epsom office. You will have strong administration experience and enjoy building relationships with colleagues and customers.
Are you an experienced scheduler/administrator within a fast – paced environment? Do you have strong communication skills and enjoy juggling many enquires at the same time?
We are looking for an Engineer Scheduler/Administrator for our Service Support team in Epsom at Sartorius. In this role, you will work closely with Service Engineer to support their scheduling and administrative needs. You will build strong relationships with customers, work collaboratively with internal teams, and ensure that all tasks are managed accurately and in a timely manner.
You will be responsible for scheduling engineering works with customers, forward planning, manage quotations, invoices, service agreements and all aspects of customer information.
The wider team consists of 14 professionals, and we are looking forward to shaping the future with you.
This role is based on site in Epsom, with hybrid working available (further details to be provided). The role is full time Monday to Friday – 8.30 – 17.00 with 1 hour lunch. We are a friendly and busy team, so come and work for us!
Grow with us – Your Responsibilities
On a daily basis you will work closely with our customers, service engineers and internal department to ensure the customer needs are met
Maintain the service engineer diaries to meet the customer requirements
You will process emails from a share inbox and update information on spreadsheets
Working on a variety of different tasks, prioritizing and updating customers throughout the process
Raising quotations, creating service agreements and following up on them, action service agreement amendment enquires by phone and email in a timely manner
Managing invoices and liaising with our finance department
Checking that received documentation is in order, running regular reports, update customer details in database
Regular use of SAP, inputting and updating information
Collaborating with the Service team
What will convince us
Strong experience in a support administration position within a fast-paced environment
Experience working with engineers and scheduling appointments is desirable
Able build excellent relationships with people internally and externally
Able to reach quickly to enquiries, proactive, can juggle many enquires at the same time
Has strong attention to detail
Highly organized, able to take ownership of varied processes
Able to prioritize, plan and multi – task
Good at working independently as well as a team player
Experience in SAP (Service Module) would be ideal though full training will be provided
Strong Excel skills
In order to commence working with us, the successful candidate will have the right to work in the UK.
What we offer
As a growing global life science company, stock listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits:
Personal and Professional Development: mentoring, leadership programs, LinkedIn Learning, internal seminar offerings
Making an impact right from the start: Comprehensive onboarding, including a virtual online platform – even before joining
Welcoming Culture: Mutual support, team-spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network
Health & Well-Being: Wide section of health and well-being support such as healthcare plans and health assessment services
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers
to our Candidate Portal and thank you for your interest in working and growing with us. We look forward to receiving your application. You can check the status anytime in this portal.
Here you will find the best application tips from our HR team.
Information on the application process can also be found in this video and under FAQ & Contact (https://www.sartorius.com/en/company/careers/faq) .
In this brochure (https://www.sartorius.com/resource/static/celum/202114/23_EN_Candidate_Booklet_Digital_web.pdf) you will learn more about us as an employer and your career with us. For further insights, please visit the Sartorius Blog (http://www.sartorius.com/en/company/newsroom/blog) and our career website (http://www.sartorius.com/en/company/careers) .
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