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ABBTECH Professional Resources, Inc. IT Technician (Fairfax, VA) in fairfax, Virginia

IT Technician (Fairfax, VA)

Our client is a seeking a part time deployment technician who will travel locally (NOVA) to client sites. Initially 2 days per week.

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:

  • Provide on-site assistance for a set of key customers.

  • Use remote tools or diagnostic utilities to aid in resolving support requests.

  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.

  • Installing and configuring hardware and software components throughout various network infrastructure devices.

  • Install antivirus software and ensure virus definitions are up to date.

  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

  • Ensuring company safety and security standards are met.

  • This role is expected to represent the company in a customer-facing manner.

IT Technician I Requirements:

  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.

  • Exceptional written and oral communication skills.

  • Experience with desktop operating systems including Windows 10/11, and Mac OS.

  • Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.

  • Active Directory/Azure AD knowledge a plus

  • NinjaOne RMM and Autotask PSA Experience a plus

  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.

  • Good problem-solving skills.

  • Valid Driver License and ability to drive to customer locations when required.

  • Excellent customer service skills.

Position Details:

  • Pay Rate / Range: $20-$24 per hour

The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the position’s responsibilities; the candidate’s experience, education, and skills; location; travel required; and current market conditions.

  1. Applicants must be authorized to work in the U.S.

ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans

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