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UPMC is excited to invite you to apply for the Office Assistant I position! This full-time role features day shifts with a schedule of four 9-hour days and one 4-hour day each week, with some travel required. We are seeking a dedicated individual committed to ensuring an exceptional patient experience and who is reliable and dependable. Apply today to join a great team and receive a robust Totals Reward package!!

Responsibilities:

• Verify patient information and records in the medical record and computerized scheduling systems to ensure accuracy.

• Schedule, coordinate, and reschedule patient appointments, and relay relevant messages to staff and providers.

• Greet and register patients courteously, provide necessary instructions and directions, and handle check-in and check-out processes.

• Maintain a clean and organized waiting area, including the beverage station and reading materials, for patient comfort.

• Prepare patient charts in advance of appointments to ensure efficient and effective care.

• Answer and screen phone calls, take messages, and provide information about appointments and testing.

• Update and manage physician schedules, ensuring accurate patient bookings and appointment confirmations.

• Complete required paperwork such as encounter forms and referrals, and use the computer system for billing-related tasks.

• Adhere to UPMC Health System policies and procedures, ensuring strict confidentiality of medical records and data.

• Utilize financial management system modules for scheduling, information verification, charge entry, co-payment collection, and reconciliation.

Required:

• High school diploma or GED

• 1 year work experience, preferably in a medical office setting

Preferred:

• Knowledge of medical terminology

• Word processing and computer experience

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran