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At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”

Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!

Location:

Job Description:

This role is responsible for leading all associates in the efficient and profitable operation of the coffee shop. Responsible for managing day-to-day operations, maintaining high standards of quality and ensuring a positive environment which provides consistent fast, efficient and friendly service for customers. Achieves sales and profit goals established for the department.

Here’s what you’ll do:

• Ensures and is accountable for profitability of the department by growing sales through the delivery of top-quality products and controlling costs of goods, inventory levels, labor, supplies and expenses.

• Oversees all cash management functions.

• Able to perform all POS duties, preparation of food and beverages according to standard procedures, including opening and closing procedures.

• Maintains proper loss prevention standards, reviewing cash handling procedures and managing inventory.

• Maintains a clean, well-merchandised store.

• Ensure compliance with operational standards, company policies, federal/state/local laws and ordinances.

• Ensure positive guest experience in all areas; respond to complaints and encourage customer feedback.

• Responsible for department management including staffing, training, scheduling, performance management and career development of associates, and developing and monitoring department goals.

• Implements the OWN IT! (One customer to Wow Now by Interacting and providing Total satisfaction) service programs, and models high standards of service to achieve a customer-oriented store.

• Responsible for department management including staffing, training, performance management and career development of associates, and developing and monitoring department goals. Develop and monitor department budget as required.

• Additional responsibilities may be assigned as needed.

Here’s what you’ll need:

• High School Diploma (Required) or equivalent (GED).

• Two years restaurant/food service experience required with at least one year in a lead or supervisory role.

• Food Safety Certification (SERV Safe) is completed within 3 months required.

• Ability to motivate associates to work as a team to ensure that food and service meet appropriate standards.

• Ability to multi-task and problem solve.

• Good communication skills for dealing with a diverse staff.

• Ability to meet gross margin and profitability.

• Vendor negotiation skills.

• Excellent oral and written communication skills.

• Ability to interact with a variety of customers and respond effectively to their needs.

• Ability to interpret and adhere to sanitation and food safety standards.

• Good organization, prioritization, decision-making, problem solving and conflict management skills.

• Strong leadership abilities with outgoing attitude and capability to work in a hands-on environment.

• Good strategic planning and business acumen skills.

• Good knowledge of retail store operations; knowledge of retail management systems.

• Proficient in Word, Excel and PowerPoint.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package (https://careers.spartannash.com/why-work-here/benefits/) .

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

RETAIL1

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package (https://careers.spartannash.com/why-work-here/benefits/) .

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

SpartanNash (Nasdaq: SPTN) is a food solutions company that delivers the ingredients for a better life. Committed to fostering a People First culture, the SpartanNash family of Associates is approximately 17,000 strong. SpartanNash operates two complementary business segments – food wholesale and grocery retail. Its global supply chain network serves wholesale customers that include independent and chain grocers, national retail brands, e-commerce platforms, and U.S. military commissaries and exchanges. The Company distributes products for every aisle in the grocery store, from fresh produce to household goods to its OwnBrands, which include the Our Family® portfolio of products. On the retail side, SpartanNash operates 144 brick-and-mortar grocery stores, primarily under the banners of Family Fare, Martin’s Super Markets and D&W Fresh Market, in addition to dozens of pharmacies and fuel centers. Leveraging insights and solutions across its segments, SpartanNash offers a full suite of support services for independent grocers. For more information, visit spartannash.com .