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Posting Detail Information

Working TitleOperations Manager

Position LocationFort Collins, CO

Work LocationPosition is fully in-office/in-person

Research Professional PositionNo

Posting Number202400450AP

Position TypeAdmin Professional/ Research Professional

Classification TitleTechnical/Support III

Number of Vacancies1

Work Hours/Week40

Proposed Annual Salary Range$55,000-60,000

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment todiversity, equity and inclusion (https://inclusiveexcellence.colostate.edu/about/) , and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

• Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-afap.pdf)

• Explore the additional perks of working at CSU here.

• For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) .

• Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) !

Desired Start Date05/06/2024

Position End Date (if temporary)

To ensure full consideration, applications must be received by 11:59pm (MT) on04/15/2024

Description of Work Unit

Founded in 1870, Colorado State University is among the nation’s leading research universities and enrolls approximately 32,000 undergraduate, graduate, and professional students. Located an hour north of the Denver metro area, Fort Collins is a vibrant community of approximately 157,000 residents that offers the convenience of a small town with all the amenities of a large city. Fort Collins is situated on the Front Range of the Rocky Mountains with views of 14,000 foot peaks, and offers access to numerous cultural, recreational, and outdoor opportunities.

The Institute for Learning and Teaching( TILT ) at Colorado State University ( CSU ) promotes teaching and learning that enhances student experiences in and out of the classroom. TILT supports the educational mission of CSU and enriches the learning experiences of its students by partnering with members of the university community to help them become more effective teachers and learners.

Our Vision

TILT aspires to create a campus community that embraces research on teaching and learning, advances evidence-based learning and teaching practices, and creates learning environments in which all students and instructors can excel.

Core Activities

Faculty (https://tilt.colostate.edu/faculty/) andgraduate student (https://tilt.colostate.edu/grad-students/) development and undergraduate student engagement inlearning (https://tilt.colostate.edu/undergrad/) ,scholarships and fellowships (https://tilt.colostate.edu/osfa/) , andresearch and artistry (https://tilt.colostate.edu/oura/) .

Direct support for faculty, staff, and graduate student instructors is provided through programs that strengthen professional development in areas related to learning and teaching, scholarly inquiry into learning and teaching, course design and development, academic program review and assessment, effective use of learning data to improve instruction, and the university’s instructional technology infrastructure. Direct support for students is provided through programs that support student learning and enrichment, engage students in undergraduate research and artistry, prepare students to apply for nationally/internationally competitive scholarships/fellowships and for graduate and professional schools, offer academic engagement with communities beyond the university, support community-engaged learning, encourage academic integrity, and promote effective use of learning technologies and learning analytics data. The institute houses student support professionals and a large group of instructional designers who assist in the development of face-to-face, blended, and fully online courses.

Members of the institute work in a collaborative, flexible work environment. They are deeply involved in shaping its mission and programs and share a strong sense of ownership in its activities and initiatives.

Position Summary

The Operations Manager plays a critical role in the day-to-day as well as strategic operations of the TILT organization including varied types, modes, and strategies of communication with students, faculty, staff and administrators including use of varied digital approaches and platforms; analysis, coordination, and explanation of TILT projects and events, deconflicting schedules to developing decision matrices and spreadsheets This position actively looks for solutions to problems, takes initiative in developing and communicating choices, and uses a high level of judgment to make autonomous decisions that support organizational functions. The Operations Manager is responsible for the departmental Human Resources processes, including confidential discussions and decisions, fully supports and serves as back up to the Fiscal Officer with full authority and autonomy, and serves as the building proctor for the TILT building which houses three separate administrative and student support units, provides tutoring space for hundreds of students and liaises diplomatically and effectively with diverse populations, including faculty, staff, parents, community members and administrators who visit the TILT teaching and learning space. This position provides administrative support to the department and manages the TILT main office, provides database management, administrative support for the executive director, in overarching management of department operations.

Required Job Qualifications

• Bachelor’s degree from an accredited institution

• Proficient in Microsoft Office Suite (e.g., Word, Excel, PowerPoint, One Drive, Teams) and an affinity for learning new technology

• 3 years’ experience providing administrative/executive assistant support

• Demonstrated ability to organize and prioritize multiple complex tasks

• Demonstrated ability to work effectively in a collaborative team environment

Preferred Job Qualifications

• Professional experience at an institution of higher education

• Experience with and knowledge of CSU’s administrative systems, including Oracle HR, TimeClock Plus, Kuali Financials, and the Talent Management System

• Advanced communication and document design ability including knowledge of accessibility features in Microsoft and Adobe products such as Word, Excel, Power Point, and InDesign

• Knowledge of digital platforms

• Experience planning and implementing events

• Ability to problem solve and exercise initiative and independent judgment

Diversity Statement

Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.

Essential Duties

Job Duty CategoryOffice Management

Duty/Responsibility

• Manage front office operations including the following: opening and closing the office, greeting visitors, managing TILT email, phone, and voicemail.

• Design, implement, and oversee systems to manage Institute records, policies, procedures, and guidelines.

• Develop, implement, and train others on new procedures for records collection and storage for the unit.

• As HR liaison for unit, create streamlined procedures for hiring and onboarding new professional staff and up to 140 student staff members a year.

• Develop procedures and implement new performance management system, including a tracking system, for annual evaluations.

• Exercise independent judgment when providing information and answering questions for a wide variety of constituencies, from the Provost’s Office to students.

• Maintain and update department calendars, including appointment scheduling, conference rooms, and classrooms.

• Manage department activities, schedule classrooms and other space for curricular and extra-curricular activities.

• Disperse informational material regarding all department programs including directing calls and walk-ins to the appropriate office.

• Send, receive, and distribute department mail; develop advanced communication approaches and efficiencies.

• Procure supplies, equipment, and physical improvements for the building and unit.

• Troubleshoot operations problems as they arise which may include complex decision-making involving insight, judgment, and an understanding of context.

• Interact with institutional leadership, internal partners across campus, and external audiences.

Percentage Of Time40

Job Duty CategoryProject Management

Duty/Responsibility

• Serve as point person for the campus-wide student course evaluation system, working with the vendor to update the questions, manage spreadsheets, and administer the survey to all CSU students each semester and answering complex and varied questions from faculty and other university entities.

• Serve as travel arranger for department, requiring the use of independent judgment to book flights and arrange for other travel needs for employees and guests of TILT .

• Serve as backup and support for fiscal officer, including managing budgets, reallocating PCARDs, and creating supplemental pay and reimbursement forms.

• Lead and manage special projects, committees, meetings, and events; including, but not limited to, booking rooms and food for large events, assisting with day-of logistics, coordinating outreach efforts to constituents, and serving as point-person for presenters.

• Assist with event planning, coordination, organization, and execution, for department events for internal and external constituents.

• Update and maintain TILT Hiring database, including streamlining hiring processes and forms as needed.

• Serve as search support to search committees as needed; maintaining all records, posting jobs to recruitment sites, arranging schedules, and coordinating interview logistics.

• Demonstrate a commitment to diversity, equity, and inclusion as well as the CSU Principles of Community in all planning and delivery (in both group and one on one settings) to ensure that constituents of all backgrounds are represented and included; actively work to mitigate bias in processes to ensure involvement of diverse constituents.

Percentage Of Time40

Job Duty CategoryAdministrative Support

Duty/Responsibility

• Utilizing independent decision making, plan and prioritize the TILT Executive Director’s schedule by allocating time according to organizational goals.

• Monitor and organize arrangements for all events and activities for the Executive Director.

• Assist Executive Director in various special projects.

Percentage Of Time15

Job Duty CategoryBuilding Proctor

Duty/Responsibility

• Serve as building proctor for the TILT Building.

• Unpack complex facilities requests for the TILT building as a legacy structure with important historical value. Assess and address problems with the building, weighing maintenance and vendor decisions alongside available budget.

• Serve as senior point person for building related questions from other units in the TILT Building (Student Disability Center and Admissions Marketing and Communications).

• Develop and enforce a building safety plan for TILT Building and communicate updates to staff, faculty and students when necessary.

• Surplus equipment, supplies, furniture using the CSU EACR System.

• Manage keycard system for TILT doors.

• Manage keys for the department including issuing and returning keys and performing annual key audit.

• Submit and track facilities maintenance requests.

• Update display cases each semester based on unit needs.

• Manage office operations including keys, and coordinate with CSU facilities management on building maintenance and repairs.

Percentage Of Time5

Application Details

Special Instructions to Applicants

CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact.

To apply, please upload a cover letter that addresses the required and preferred job qualifications, a resume, and the contact information for three professional references. References will not be contacted without prior notification to candidates.

Conditions of EmploymentPre-employment Criminal Background Check (required for new hires)

Search ContactBarb Houser, barb.houser@colostate.edu

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. TheOffice of Equal Opportunity (https://oeo.colostate.edu/) is located in 101 Student Services.

The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715,titleix@colostate.edu.

The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836,oeo@colostate.edu.

The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836,oeo@colostate.edu.

Any person may report sex discrimination under Title IX to theOffice of Civil Rights, Department of Education (https://www2.ed.gov/about/offices/list/ocr/docs/howto.html) .

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

References Requested

References Requested

Minimum Requested3

Maximum Requested3

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Cover Letter

• Resume

Optional Documents