Job Information
Mainsail Lodging & Development Food Runner -Oxbow Bar & Grill- Luminary Hotel & Co. in Fort Myers, Florida
Job Description
FULL-TIME & PART-TIME OPPORTUNITIES AVAILABLE
Position: Oxbow Bar & Grill – Food Runner/Server Assistant
Location: Fort Myers, FL
Reports to: Oxbow Bar & Grill General Manager, Assistant General Manager, and/or Supervisor
Status: Non-Exempt
Job Summary:
Servers Assistants will be responsible for ensuring exceptional service to all guests that is consistent and continually in accordance with the Luminary Hotel & Co. service standards and standards of Mainsail Lodging & Development.
Essential Functions
Thorough knowledge of Oxbow Bar & Grill steps of service and guest interaction.
Serves guests in an efficient courteous manner following the proper steps of service
Responsible for setting tables, serving food orders, and removing used plate ware and utensils
Food running when applicable, ability to carry plates that may be warm or hot
Ability to handle station, or when situations arise, the ability to let manager/supervisor know ahead of time so as not to affect the guest experience
Polish glassware, utensils, organize clean and soiled linen
Perform other duties as management requests to service our guests
Follow Covid-19 guidelines
Qualification Standards
Education & Experience
High School diploma or higher
Previous hospitality experience required
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
Physical Demands
Ability to lift 20 pounds or more
Ability to sit or stand for extended periods of time
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
Ability to navigate steps to upstairs event space as well as the upstairs deck
Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high-pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
We are an equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is our policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law.
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