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Job Title: Pharmacy Technician - Patient AccessJob Description

This position is open to pharmacy technician trainees, certified pharmacy technicians, or pharmacy technicians with expired licenses. The role involves assisting patients with medication access and processing insurance claims. Shifts are Monday through Friday, with hours either from 9 AM to 6 PM or 10 AM to 7 PM CST, assigned after training.

Responsibilities

• Handle inbound and occasional outbound calls.

• Provide excellent customer service and demonstrate strong interpersonal skills.

• Process live insurance claims.

• Communicate with insurance companies, clinics, doctor staff, patients, and caregivers.

• Assist patients with copay assistance.

• Investigate the status of patient orders and reschedule deliveries if necessary.

• Input new insurance information for patients at the start of the year.

• Ensure meaningful follow-up with patients and complete assignments for 20-25 patients per day.

Essential Skills

• Pharmacy technician certificate

• Pharmacy technician certification

• Pharmacy technician license

• Prior authorization

• Insurance processing

• Experience in call centers

• Customer service skills

• Experience in retail pharmacy

Additional Skills & Qualifications

• Open to pharmacy tech trainees, certified pharmacy technicians, or pharmacy technicians with expired licenses.

• Strong attention to detail and accuracy in entering prescription information.

Work Environment

The work environment includes shifts from 9 AM to 6 PM or 10 AM to 7 PM CST, Monday through Friday, assigned after training. Training lasts for 3 weeks: the first week includes orientation and SOP training, the second week involves hands-on training, the third week includes supervised practice, and the fourth week involves working independently. The team handles a call volume of 300 calls per day across 90 agents. The role requires a compassionate and well-spoken approach to patient interactions.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.