Job Information
Meta Application Manager, Salesforce ServiceCloud in Fremont, California
Summary:
Enterprise Product's Care team is at the heart of Meta’s mission of outstanding customer service for our hardware business as well all internal teams. By transforming the way our internal and external services work, we're ultimately helping to bring billions of people around the world closer together. We're also not just helping Meta run more efficiently; we're setting a new industry benchmark for how users and employees get faster help when needed. Enabling operations core business requires unconventional thinking and lightning-fast, real-time solutions. We are seeking an Application Manager to manage the Salesforce platform and its multiple components for various business partners under Care team. The ideal candidate will be expert in ServiceCloud implementation and have prior working experience in the Customer Service industry. Successful candidates will design and build new solutions, question common assumptions, rethink existing configurations, and see every challenge as an opportunity for system improvements.This team has the responsibility of driving business enablement at scale through optimizing and evolving the usage and investment of vendor platforms across the enterprise.
Required Skills:
Application Manager, Salesforce ServiceCloud Responsibilities:
Responsible for the end to end solution design and architecture
Be able to craft and own the 2-3 year application roadmap and vision.
Deliver innovative technical products on an aggressive timeline with a team of world-class engineers and admins
Influencing skills to create a culture of change, excellence and innovation while constructively challenging the status quo
Understands the context of the supported product or product portfolio within the organization and its competitive landscape.
Effectively communicate technical requirements to engineers and non-technical requirements to the business
Maintain in-depth knowledge of the organization's technologies and architectures and IT industry best practices and emerging technologies.
Works with Business, Product Mgmt and Engineering to document the business architecture that the product (portfolio) supports, including business capabilities, value streams and business processes.
Minimum Qualifications:
Minimum Qualifications:
Demonstrated experience working with stakeholders and users
Self-starter with experience working independently
Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.
5+ years of experience implementing Salesforce Applications
5+ years of experience integrating systems with third-party service vendors
5+ years of experience as an SFDC architect with advanced knowledge of Salesforce platform
Demonstrated experience working in a fast-paced environment
Proficiency using flow builder, process builder, Omni-channel, entitlement and other out of the box solutions
Certifications: Advanced Administrator, Service Cloud Consultant, and Application Architect
Preferred Qualifications:
Preferred Qualifications:
BS in computer science or related field
10+ years experience implementing or building solutions with enterprise software.
Excellent communication skills with internal and external stakeholders and users.
Experience in managing large initiatives and roll-outs
Working knowledge of MuleSoft integration platform
Demonstrated experience with lightning component development
Understanding of the latest technology such as bots, Gen AI and machine learning
Public Compensation:
$140,000/year to $195,000/year + bonus + equity + benefits
Industry: Internet
Equal Opportunity:
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
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