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Job Overview

Are you ready to join a growing, dynamic company? Keurig Dr Pepper is a modern beverage company, with more than 125 brands people know and love. We challenge the usual and always push beyond the expected. We are building a culture that is our competitive advantage – one that is growth focused, change resilient, collaborative, innovative, nimble, diverse, and inclusive.

Are you ready to grow? Here’s what will make you successful at KDP! We love passionate, courageous HR people who work with agility and are excited by new challenges. You’ll need consulting and influencing skills, a team-first, entrepreneurial spirit, business insight and analytical capability, and a heart for supporting the needs of our employees.

Will you be the next member of our talented team? If you’re ready, here’s more about the job!

The Sr HR Operations Specialist is part of the myHR team, a world-class, value-added, and customer-focused team that works in partnership with other functions to provide strategic, simple, and efficient solutions for our employees. The position is responsible for supporting the shared service model and the Company’s HR initiatives by implementing and administering identified HR core operational processes. As a Sr HR Operations Specialist, you will provide day-to-day management and support to HRBPs for a specific region as well as manage myHR processes and programs. In addition, you will identify and implement process improvements to drive compliance and accuracy as well as enhance the employee experience.

Your Responsibilities will include:HRBP Collaboration:

• Liaison with HR Business Partners and specialists to help team interpret and respond to inquiries on HR policies and procedures during the full employee lifecycle.

• Advise HRBPs on specific myHR processes such as Unemployment, COVID, Severance Program Administration, etc.

• Serve as a designated lead for HRBP Directors in supporting key Annual Processes such as Performance Management, Engagement, Talent Assessment, etc. Collaborate with HR Centers of Expertise (Talent Acquisition, Compensation, Benefits, Learning & Development) and support delivering on execution of such processes and programs to employee base.

• Use independent judgement to interpret policies, execute strategy and ensure compliance to applicable regulations.

• Partner with HRBPs on more complex SNOW cases & guide employee/manager to right channels as needed (direct access, COE, HRBP)

  Case Management and Customer Service:

• Resolve complex, ongoing cases in Service Now.

• Act as a point of escalation to myHR team in support of KDP’s US workforce in resolution of a wide variety of employee and manager issues under general supervision.

• Handle low to mid complexity employee relations cases.

  Employee File Documentation:

• Gathering site specific documents to maintain employee files.

• Assist in employee file requests in support of subpoenas and litigation

• Serve as POC for VISA questions.

  Data and Analytics:

• Responsible for compiling and analyzing ad-hock reports. Analyze various HR and employee compliance reports and prepare summaries.

• Assist with Mass Data Change Tickets & Data Change Support (term clean ups, Qualified Rate Increases, etc.)

• Partner with HRBP on regular monthly dashboards (report pulling & initial deck set up). Support bonus worksheets and plan review / confirmation.

• Maintain HRBP allocations in workday

  Project & Process Management:

• Lead and/or participate in small to medium process improvement initiatives that require a basic working knowledge of project management. Project / Annual Cycle Support (Engagement, Performance, Surge Support, Intern Cycle, BAR process).

• Help with document, planning, sequencing for key people activities/org work.

  HR Compliance: Scheduling of random drug screen, I-9 verification SME, POC for I-9 questions. Liaison with compliance team

  Work Schedule: This role is available hybrid (2/3) or 100% onsite. Core hours are 8:00 AM – 5:00 PM

Total Rewards

• Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement

• Annual bonus based on performance and eligibility

Requirements

• Bachelor’s Degree in Human Resources, related field, or professional experience equivalent

• Experience in fast paced, high volume, customer support service role

• Strong written and verbal communication skills required

• Proficient with Microsoft Office (Work, Excel, PowerPoint, Outlook) product suite

• Familiarity with HRIS systems; Workday & ServiceNow preferred

• Experience thriving in a fast-paced, dynamic, flexible, team-oriented environment, with the ability to navigate competing priorities while maintaining attention to detail.

• Ability to build and manage strong, collaborative working relationships and carry high credibility with cross-functional teams

• Change agent who is dedicated to continuous improvement efforts by proactively identifying issues and recommending solutions

Company Overview

Keurig Dr Pepper (NASDAQ: KDP) is a modern beverage company with a bold vision built to deliver growth and opportunity. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!

Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale . Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us?

We strive to be an  employer of choice (https://careers.keurigdrpepper.com/) , providing a culture and opportunities that empower our team of 28,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.