Job Information
University of Florida End User Computing Specialist II in Gainesville, Florida
End User Computing Specialist II
Apply now (https://secure.dc4.pageuppeople.com/apply/674/gateway/default.aspx?c=apply&lJobID=531224&lJobSourceTypeID=796&sLanguage=en-us) Job no: 531224
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Information Technology, Veteran's Preference Eligible
Department: 19050000 - EG-ELECTRICAL / COMPUTER ENG
Classification Title:
End User Computing Spec II
Job Description:
IT FIRST-CONTACT SUPPORT:
Initial end-user support contact for hands-on support by answering phones, greeting walk-ins, and monitoring myIT ticket queues.
Onboards departmental employees by assisting users with initial sign-on and access to software and file server data.
Establishes and troubleshoots connectivity issues (both wired and wireless).
Maintains documentation of end-user support activities and procedures.
Serves as a technical resource for users assisting in moderate to complex issues.
COMPUTER AND PERIPHERAL HARDWARE SUPPORT:
Installs new computer equipment and peripherals (printers, monitors, disk drives, etc) as needed or requested.
Isolates and repairs computer hardware and computer system problems.
Stays informed on current computer hardware standards in order to make appropriate recommendations for computer hardware solutions that satisfy user requirements.
COMPUTER OPERATING SYSTEM AND APPLICATION SOFTWARE SUPPORT:
Responsible for troubleshooting and resolving moderately complex software and hardware issues, escalating issues to the IT Lead as needed.
Installs, configures, and supports all operating systems currently supported within the embedded department.
Installs, configures, and supports the application software in use within the College of Engineering approved for use by campus policies and adhering to data classification requirements.
Configures and supports a variety of mobile devices (smartphones and tablets).
Isolates and fixes computer operating system and application software problems.
Works with vendor technical support to isolate and solve software application problems.
Develops employee user guides or procedure manuals as needed for specialized applications or training purposes.
Customizes software to user specifications as needed.
ENTERPRISE MANAGEMENT TOOLS SUPPORT, USAGE, AND DOCUMENTATION:
Maintains objects within UF’s Active Directory (UFAD) (user, workstation, application and policy objects).
Assists users with issues relating to UF’s email and unified communications service (UFX).
Utilizes UF’s enterprise protection platform (UFEM) for workstation management.
Utilizes an IT service management (ITSM) platform for trouble ticket, inventory, change and configuration management.
Documents procedures associated with maintaining the AD, UFX, UFEM and ITSM environments.
Performs routine auditing of workstations to ensure systems are at current patch levels and isolate causes of potential system failures.
ADMINISTRATIVE AND OTHER DUTIES:
Assists with IT related inventory processes and asset management.
Uses UF’s Software Licenses Services liaison dashboard for managing software licenses.
Documents, tracks, and monitors problem tickets to ensure timely resolution.
Stays informed on current trends in the Information Technology industry in order assist management with planning future projects.
Participates in UF and College committees, user groups, and training as needed or directed.
OTHER DUTIES AS ASSIGNED BY SUPERVISOR, SUCH AS:
Provided training in the use of new infrastructure, services, and applications as they are added to the computing environment
Communicate UF, College, and unit IT topics to unit employees and students in a suitable and understandable manner
Move IT assets between locations as needed
Expected Salary:
$24.00 - $28.00 per hour; commensurate with qualifications and experience
Minimum Requirements:
Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.
Preferred Qualifications:
Ability to establish and maintain effective customer relationships
Knowledge of computer concepts, terminology, and analytical techniques of computing
Ability to troubleshoot computer hardware and software problems with applications and services the supporting unit requires for business, academic, and research efforts
Ability to communicate orally and in writing
Ability to establish effective working relationships with peers
Special Instructions to Applicants:
In order to be considered for this position, applicants must upload a cover letter and resume with application.
We offer flexible work arrangements such as hybrid remote work locations and/or schedules that fall outside of a unit’s usual working hours.
This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See ourVeteran's Preference Page (https://jobs.ufl.edu/applicant-resources/veterans/) for more specific information.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Health Assessment Required:No
Advertised: 18 Apr 2024 Eastern Daylight Time
Applications close: 09 May 2024 Eastern Daylight Time