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Job Purpose:

The purpose of this position is to help ensure complete customer satisfaction with company by providing first level non-technical and basic technical support to customers contacting OneSource Support Services via telephone, email, portal or other electronic system. This role is onsite at customer facility.

Key Responsibilities:

• Maintain Customers System of Record as it relates to all service requests

• Continuously monitor new Work Order Requests in Remedy / Service Now to process and assign in-house technician to specific request

• Provide a customer focused first point of contact to answer customer inquiries/service calls

• Initiate calls focused on requesting and expediting request for in-house service and scheduling of activities with company Engineers

• Act as the liaison for external vendors coming onsite to perform requested services

• Responsible for reviewing, completing, and signing Work Orders in accordance with WREF SOPs

• Review and enter Test Points and Standards Used on all GxP Work Orders and Complete the order

• Ensure all service reports and documents meet client quality guidelines

Critical Skills:

• Customer service skills a must

• Work effectively in a team and individually

• Must be organized with good time management skills

• Excellent verbal and written communication skills

• Demonstrated experience and proficiency using software for processing, email, order entry and other as required

• Proficiency in Microsoft Office; SAP, Service Max and Maximo experience desirable

• Contact third party vendors for paperwork if necessary, to close out Work Orders

Skills:

customer support, MS Outlook, microsoft office, Word Processing, Organized, work orders, SAP, Service Max, Maximo

Additional Skills & Qualifications:

Basic Requirements:

Requirements:

• Associate degree OR

• High School Diploma with 3+ years of experience in a team-based customer service environment.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.