Danaher Corporation Equipment Coordinator Lead in Glen Allen, Virginia
About the Equipment Coordinator Lead role:
In this role, you will fulfill internal and external customer needs through a high volume of complex electronic requests, averaging 15-25 requests per day. In addition, handling phone requests, providing unscripted, customized professional service with the expectation that you have sole ownership over the resolution within a 24-hour window.
Act as a Lead for the Equipment Corporate Service team, but not in a supervisory capacity
Monitor and maintain team schedule
Record phone calls for training and quality control purposes
Reviews accuracy of orders among team and coaches based on mistakes found
Review and update standard procedures, communicating any changes to the team
Handle escalated issues
Run daily metrics reports and analyze trends, working with Customer Support Supervisor to determine solutions
Update daily management board and visual management reporting
Comprehensive 90-day training program, including but not limited to supporting the Customer contact center.
Cross-training in other areas within the department
18-24 months commitment in Corporate Services
Development opportunities for company growth if so desired
What makes this opportunity exciting?
This is an opportunity to get into an outstanding organization, ranked #162 on the Fortune 500 list!
You will be helping ensure water quality for people around the world!
Full benefits including medical, dental, vision, 401(k) matching all on day one
Are you qualified?
Associate’s degree, Bachelor’s degree preferred
2-3 years of business and/or customer contact center experience preferred
Spanish or French verbal and written skills a plus
Intermediate Excel skills preferred
Adaptable communication and interpersonal skills; Ability to work and communicate cross-functionally within the organization
Strong organizational skills; Self-management
Critical thinking and high attention to detail
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
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