Job Information
Alight hrX Assist Application Support in Granada, Spain
Role
The hrX Assist Associate will process, analyse, research, validate, and support the tasks related to the hrX Assist ticketing tool for the client’s employees according to the client’s service level agreements. This individual will assist in the correction and resolution of the issues reported and monitor and escalate all systems-related errors that could prevent the client's employees from using the application.
Functions:
- Support, providing in-house technical support for hrX Assist and hrX Core
*Analysing, prioritizing and resolving faults to resolution.
*Resolve tickets according to SLAs and escalation procedures.
Diagnose and resolve software application issues accordingly to available procedures and methodology.
Capacity to understand / analyse a problem and propose resolutions paths.
Ensure accurate documentation is maintained
Proactively keep informed, outside internal training, of latest technology trends
Business related Skills:
-Good infrastructure administration skills integrating networking, systems & monitoring solutions, coupled with software & general IT maintenance skills.
-Proven capability of supporting software and application technical problems.
-Desired skills:
Windows experience
SQL experience
Personal skills :
-Solid verbal and written communication skills in English
-Accurate in terms of quality and respect of deadlines
-Ability to organize work and priorities to meet deadlines with limited supervision
-Ability to work autonomously while having a strong sense of commitment to team and customer
-Strong analytical, problem solving and organizational skills
-Be proactive, dynamic and flexible
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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About Alight Solutions
Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .
Our values are the essence of who we are:
Champion people. We are empathetic and have created a place where everyone belongs. And we win together.
Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.
Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.
Our Colleague Experience
At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.
We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.
Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.
Help us reimagine how people and organizations thrive!
Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.
@AlightSolutions