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Marriott Sales Coordinator - CAYMANIANS ONLY in Grand Cayman, Cayman Islands

Additional Information Sales & Marketing

Job Number 24085067

Job Category Sales & Marketing

Location The Ritz-Carlton Grand Cayman, PO Box 32348 KY1-1209, Grand Cayman, Cayman Islands, Cayman Islands

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

Sales Coordinator

Core responsibilities will include responding to new and existing client inquiries, handling sales leads database. Assisting the sales team with administrative tasks. Perform general office duties to support Sales & Marketing (e.g. filing, sending emails, typing, faxing, and copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, price quotes or banquet event orders). Gather materials and assemble information based on customer needs (e.g., brochures, promotional materials). Use sales techniques that maximize revenue.

Data entry, retrieval, reconciliation, and verification of information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest queries about property facilities/services (e.g., hours of operation, general information, packages, promotions, entertainment, restaurants, special events). Serve as the initial point of contact for clients and incoming calls to the sales office and communicates with them by phone and email to respond to questions and requests. Assist with coordinating hotel site visits and VIP guest arrival. Build and maintain interdepartmental relationships to carry out job functions such as group turnovers, processing site inspections, securing reservation, appointments and other activities needed to provide our guests with unforgettable experiences.

Candidate desired profile for this role:

  • College graduate and luxury experience (2+ years preferred)

  • Demonstrate-able market research analytical skills

  • Maintain client database

  • Develop price quotes, proposal and contracts to secure new and repeat business

  • Collect data on consumer leads and market place intelligence and consolidate information into actionable items, reports and presentations.

  • Able to compile and analyze statistical data from hotels’ multiple sales systems and formulate reports for senior leaders use.

  • Obtain and possess Subject Matter Expert (SME) designation, i.e., possessing a higher-level proficiency through a series of training and certification in all sales systems.

  • Manage department’s expenses and spend relative to budget.

  • Working in a fast-paced environment and on their own.

  • Ability to prioritize, organize work assignments, focus attention on details

  • Excellent communication skills, verbal and written, in English

  • Strong computer skills, specifically (Microsoft Word, Outlook, Excel, etc.)

  • Be able to work within a cohesive team and work with minimal supervision

  • Assists management in development of marketing tools such as brochures, video, presentations, promotional materials, direct mail and other information packages.

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentary amenities to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: College graduate (3 years) and luxury experience preferred

Related Work Experience: 3 years in an administrative or hospitality client facing or sales position

Supervisory Experience: No supervisory experience required

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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