Job Information
Riverfront Zip Adventure Zip Line Course Manager in Grand Junction, Colorado
Job description We are seeking a Course Manager for our dual racing zip lines! An ideal candidate is a driven and well-rounded individual who has previous course management experience, builds strong interpersonal connections with staff and guests, and has superb organization and communication skills. The Course Manager will be responsible for multiple aspects of zip line operations including the training and scheduling of staff, facilitation of guests, a wide range of customer service responsibilities, creation and organization of pertinent documentation, contracting of 3rd party services, performance of in-house inspections and maintenance, development of community and staff initiative programs, and more! We are a dual racing zip line situated in the heart of the Grand Junction, CO Riverfront District. We opened our doors in the summer of 2023 and are proud to serve the public by providing an exciting and unique opportunity to all members of our community. We are a small business that strives to create a big impact!
Primary Responsibilities:
Responsible for the day-to-day technical operations of the course including, but not limited to:
Course opening and closing
Facilitation of the course as necessary
Act as Ground Support when the course is operational
Coordination of incident response
Cessation of operations decisions
Assist with guest inquiries and resolution of issues
Perform and document periodic inspections and course maintenance
Contract and schedule 3rd party services
Staff scheduling, evaluation, and ongoing training and initiatives
Tracking, retirement, and procurement of equipment and course components
Creating and maintaining course related documentation
Monitoring and responding to voicemail, e-mail, and other messages
Creating and monitoring social media stories and accounts
Weekly reporting
Assist with the development, implementation, and support of community-based programs and business partnerships Seek and provide staff development and staff initiative opportunities
Provide prompt correspondence with guests both in-person and digitally
Actively seek individual and group ridership opportunities
Position Requirements:
2+ years of zip line facilitation experience
1-2 years of staff management and/or leadership experience
ACCT Level 2 certified or equivalent experience
Strong leadership, organization, and communication skills
Thrive in both a team-based and individual atmosphere
Must be 21+ years of age
Reports to: Operations Manager & Business Manager
Job Type: Part-time to Full-time availability; seasonal with potential for year-round work Hourly Commitment: 20-40 hrs / week. Overtime with prior approval.
Compensation: $20-$24 / hr
Availability: 3-7 days / week depending on the season. Weekend availability is required. Benefits: Health, dental, and vision available