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Description There is an opening for a Help Desk Analyst through Robert Half. As a Help Desk Analyst, you will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Due to this Help Desk Analyst role being very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Grand Rapids, Michigan area and is a long-term contract / temporary to hire opportunity.

Your responsibilities

• Identify recurring technical issues and propose solutions to address the root of the problems

• Independently investigate and implement solutions to technical issues

• Resolve technical help tickets submitted via phone, email, and walk-ups

• Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally Requirements - Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications

• Experience in user administration and bug fixing in a client server environment

• Comprehension of basic networking concepts

• Experience with IT support ticketing systems

• Excellent problem-solving skills

• Earlier work involving Windows Enviornment

• Practical knowledge of Ticketing System

• Microsoft Windows experience highly preferred

• Background working with Windows Desktop

• Adeptness in Software Deployment

• General familiarity with Active Directory

• Demonstrated knowledge of Software Installation

• Basic Network Troubleshooting experience desired

• Deep understanding of Hardware Installation

• Expertise in Basic Troubleshooting

• Software Configuration experience highly desired

• Hardware Troubleshooting experience preferred Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .