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Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Communications

The Communications team is focused on driving programs and activities that evolve, promote and protect Mastercard’s reputation among key internal and external audiences. The broader team has been designed to closely mirror the business, align to corporate and business-level objectives and support the company’s efforts in delivering world-class payments experiences.

The Manager of Communications for our Real-Time Payments business, specifically our Vocalink Limited platform, will be focused on developing strategic communications programs and campaigns to advance Mastercard’s reputation as a trusted, purpose-driven business. The role will focus on delivering an internal and external communications program for Vocalink Limited, a company that enables the payments of 90% of salaries, 70% of utility bills, most ATM transactions and every check cleared in the UK.

The successful candidate will become part of a high functioning team, dedicated to delivering a robust, secure and resilient service to 60+million citizens every day with transactional volume of 11 billion/year and total annual transactional value in excess of GBP6 Trillion.

Responsibilities will encompass a full spectrum of integrated, cross-business communications activities including executive communications, content creation, events management, and project planning. The role will also support communications activities to enhance the Core Payments business globally and in partnership with the regions.

The candidate will be a strategic leader with a record of strong executive presence and organizational leadership to drive communications strategy and programming in partnership with senior leaders and business partners. A knowledge and interest in payments and B2B services is strongly encouraged.

Responsibilities:

Work in collaboration with the Senior Vice President, Communications and the broader Global Communications team to develop progressive, integrated communications and marketing strategies to advance the company’s mission, and evolve, promote and protect Mastercard’s brand and reputation.

• Build and enhance Mastercard’s Real-Time Payments business reputation and impact through clear and impactful communications, events and employee engagement.

• Develop storytelling initiatives and messaging to showcase the business strategy, operating and risk culture, product innovations and partnerships.

• Be a strategic advisor and partner to the business teams, and coordinate resources across multiple project initiatives and teams.

• Lead the external communications strategy for all major announcements supporting the Vocalink Limited offering. Drive simple storytelling to tell a comprehensive story to capture positive share of voice in the market.

• Proactively build, manage, and strengthen relationships with key financial services and payments top-tier and trade media, influencers, and industry analysts to support business momentum & product/service launches and raise executive profiles.

• Partner across regions to provide global messaging and positioning guidance, and administer key governance process for payments products.

• Provide messaging and logistical support for internal communications events, such as town halls, fireside chats, and panel discussions.

• Use measurement tools to assess the impact of communications programs to refine activities.

• Work alongside the digital communications team to drive a paid, earned, and owned approach for key announcements.

Qualifications:

You are a motivated, critical thinker, with an affinity for technology, innovative ways to pay, and curious on what’s next in payments. In addition, you are comfortable with technical products and solutions and demonstrate interest to drive communications strategies closely aligned to Mastercard’s core payments business as well as beyond the card. You are a clear, strategic writer, capable of distilling complex arguments and propositions into accessible and compelling narratives. And you are a passionate leader and manager with deep attention to detail, motivated by metrics-led success, and a true partnership with the business.

• Strong writer, with the ability to bring complex topics to life, clearly

• Excels in a fast-paced, dynamic, and global work environment

• Seasoned comms leader with strong executive presence and negotiation skills

• Experienced media relations leader with relevant media relationships both in the UK and across the globe

• Strong relationship management skills and ability to work collaboratively and deliver results with global, multi-cultural and remote project teams

• Experience leading crisis communications including developing and implementing crisis and business continuity plans

• Skilled and proactive leader leading by example to drive positive change

• Solid understanding of balancing and prioritizing needs of multiple stakeholders

• Entrepreneurial, creative thinker, pursuing new ideas and bringing best practices

• Demonstrated track record of media relationships and placements

• Strict attention to detail and enthusiasm for collaboration

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.