Job Information
Scandinavian Building Services Account Specialist (Contract Position) in Greater Toronto Area, Ontario
Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. We are looking to hire an Account Specialist in the GTA for a contract position until Jan 2025.
You will be taking care of a specified client portfolio of 13 sites across the GTA. Travel will include weekly site visits to Midland, Keswick, Alliston, Wasaga Beach, Bradford, Orillia, Owen Sound, Orangeville, Bolton, and Collingwood. When you are not on the road visiting client sites you are welcome to work from the comfort of home.
What your day to day will look like:
Reporting into the Regional Director you will be taking care of the day to day operations of the accounts and sites that are in your designated portfolio.
Site Visits; Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards
Account Management; Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times
People Management; Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action
Operations Management; Managing operational activity planning, directing, organizing, and controlling all activities in assigned locations ensuring full completion of scope of work. Monitoring and managing client specific KPI's to ensure they are met or exceeded
Owner Operator Management; Ensure Owner Operators have a full understanding of contract scope of work. Providing coaching and performance management including issuing warnings as required
Financial Administration; Managing invoice control, budget, profit and reconciliation of all accounts on a monthly, quarterly and annual basis
What you'll need to succeed:
Minimum 5 years management experience
Experience delivering client-focused solutions to customer needs, with a demonstrated ability to communicate and connect
Possess the ability to work with multiple software platforms and applications
Intermediate computer skills including Outlook, Word, and Excel, ability to create and edit reports as required
Excellent critical thinking and problem-solving skills
General understanding of financial principles, including budgeting and profitability
Strong delegation skills with the ability to motivate and resolve employee issues
Must be able to work under pressure with a sense of urgency
Demonstrated dependability with the ability to work flexible hours, be available for communication at all times, and travel (possible over nights and weekends required)
Subject matter expert in commercial cleaning including, but not limited to: trash removal; dusting; cleaning restrooms, break rooms, offices, conference rooms; sweeping and mopping floors; vacuuming floors; window washing; buffing floors; stripping and waxing floors; stone care; carpet cleaning; carpet spotting; upholstery cleaning
Valid drivers license in good standing
Additional Job Details:
Must be available 24/7 in case of emergency or client needs
Must have reliable vehicle and valid drivers license in good standing
Competitive Wages are offered as per industry standards
iPad, Cell Phone and Computer provided
Gas and car allowance provided
Our interview process:
20 minute preliminary phone interview with our Recruiter
20-40 minute to an hour assessment (depending on optional practice questions or breaks)
30 minute MS Teams video interview with the Hiring Manager and direct Supervisor for the role
At Scandinavian Building Services we are an equal opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome all candidates to apply. We feel it is important that all people have access and opportunity to be employed, to be valued and to be respected.