Job Information
FABICK CAT Digital Services Advisor in GREEN BAY, Wisconsin
JOB REQUIREMENTS: Company Overview: Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin, and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit Why Work For Us! At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision \"To Ever Serve Our Customers Better\". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the utmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as \'the greatest service organization of its kind\' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package. Job Summary The Technical Advisor will be responsible for Remote Troubleshooting and Remote Flash of customer and Fabick equipment. The Technical Advisor will receive work assignments from various service departments and determine if the service call could be resolved or benefit from a Remote Service session. This will include speaking with equipment owners and/or operators to work through the process of troubleshooting machine issues remotely and updating machine software as needed. Responsibilities Use Remote Services platform to log into machine electronics to view reported issues. Communicate with equipment owners, operators, and rental customers to work through the process of troubleshooting machine issues remotely and updating machine software as needed. Required to follow correct troubleshooting for the machine fault to determine correct course of action. Build possible parts list for Field Service personnel to take on the first trip. Must document all steps/findings in work order correctly and follow up with Service Groups to ensure job completion. Develop processes for Rental Departments to ensure rental fleet has most recent software updates for better machine efficiency and uptime. Assist in developing and adjusting Best Practices for use of the system. Properly document all sessions and track for quarterly goals. Responsible for communicating with Caterpillar teams to resolve any system issues for the Remote Services system. Qualifications Minimum of 3 years... For full info follow application link. Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/F6D22EF44CFB4F71