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Parker Hannifin Corporation Tech Support Specialist in GREENEVILLE, Tennessee

Tech Support Specialist

Location : GREENEVILLE, TN, United States

Job Family : Sales

Job Type : Regular

Posted : Aug 4, 2022

Job ID : 34652

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Job Description

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Provides information to customers to assist them with resolving problems. Assists Engineering with new product designs, provide technical support to customers and other team members. These activities may include (but are not limited to) specifying products, arranging repairs and trouble shooting existing product installations.

Scope/ Supervision and Interaction _ Has Direct Reports _X_ Does Not Have Direct Reports Interacts with Manufacturing, Engineering, Accounting, and Customer Service personnel as well as vendors. Will report directly to the Marketing Support & Services Manager. Troubleshoots customer problems with sales and distribution. Essential Functions - Timely response to all customers inquires. Works closely with Engineering when appropriate and performs any assistance necessary including potential customer visits and on-site field service. Resolves customer returns issues with the division. -Conducts market research through trade associations, internet investigation and corporate services. -Will develop product training and provide technical training to customers, distributors, internal training of division products (in-person, webinars etc.). -Investigates market needs for innovative products and communicate them to Engineering for product development. - Must continuously maintain the highest degree of customer service, throughput, quality, and cost reduction and people productivity. - Assists customers with applications, diagnostics, and troubleshooting. - Interfaces with Engineering to communicate the customer needs, new product development and existing product improvements. - Maintains a database call log.

Qualifications -Bachelor's Degree, preferably in Engineering, Engineering Technology or Business discipline with related experience -Three to Five years of industry experience -Qualifications-Bachelor's Degree, preferably in Engineering, Engineering Technology or Business discipline with related experience -Three to Five years of industry experience -Strong computer skills (Microsoft Office applications) -Strong verbal, written communication and analytical skills -Technical aptitude for mechanical applications. Ability to read a technical drawing -Demonstrated ability to organize and manage multiple priorities using effective problem solving / resolution skills and a team focus.

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Parker is an equal opportunity employer and does not discriminate on grounds of age, race, religion, ethnic origin, sex, sexual orientation or disability in relation to recruitment and employment.

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