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Join the VF Family

We are one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities, and experiences they cherish through our family of iconic outdoor and active brands. At the heart of our journey lies our company-wide purpose, which goes beyond simply ensuring that we are a successful business, but that: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our nearly 50,000 global associates across more than 12 brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling.

We believe that when you discover the difference between a career and a calling, you get so much more out of life. When those lines begin to blur, you start to limit yourself much less and start aiming for more. That’s what we want for everyone who joins us at VF. And frankly, that’s what it takes to thrive here.

Here you can do the best work of your life. We are purpose led and performance driven, people-focused and supportive. Most importantly, we believe that everyone should be empowered to be their authentic self and we power an internal movement of inclusion and belonging. Our teams are built on a global mindset, sparked by sharp minds of diverse individuals, and reflects the global consumers we serve.

Bring your energy and fresh perspective, contribute to our movement, and build your future with us.

HR Representative, People Service Center

The HR Representative, People service center will hold a key role to ensure answers from employees regarding a variety of HR related topics are answered both accurately and consistently.

How You Will Make a Difference:

• Responds to a variety of inquiries in a courteous and professional manner through incoming calls, emails, chats, or voicemails.

• Understands the case management approach to ensure accurate and timely resolutions are provided to the inquirers.

• Documents all inquiries within Workday Help Case management application.

• Maintains an effective follow-up process for inquiries referred to Subject Matter Experts for resolution to ensure inquiries are resolved in a timely manner.

• Initiates clear and concise communication with internal and external customers; shares pertinent information while maintaining effective follow-up procedures. Communication may be written or oral.

• Educate employees on self-service options available for example, Workday/Workday App/Loop and how to provide navigation support.

• Explains benefit, insurance, and retirement coverage along with answering payroll related questions.

• Handle sensitive issues with employees with respect, diplomacy, and confidentiality.

• Initiates status reports to supervisor or lead when delays occur in responding to inquiries.

• Participate in other duties as assigned (unemployment claims, Subpoenas, Wage Statements, etc.)

Skills for Success:

Years of Related Professional Experience: 1-2 years

Educational/ Position Requirements:

• High School education or equivalent experience.

• Bilingual in Spoken and Written Spanish required.

• Experience in Customer Service

• Familiarity with Workday, Outlook applications

• Flexible work hours: Monday to Friday, 8am to 8pm. Representatives will work an 8-hour rotating shift per day.

Additional Skills

• Strong oral and written communication skills.

• Good PC skills (Microsoft Word, Excel, and Email.)

• General understanding of HR, Benefits and Payroll a plus.

• Strong organizational skills.

• Ability to function in a fast-paced environment.

• Ability to manage multiple task with frequent interruptions in a high volume setting.

• Ability to manage multiple priorities.

• Ability to be detailed oriented.

• Ability to manage time effectively to ensure the timely resolution of cases and assigned projects.

• Ability to problem solve.

• Ability to navigate through multiple computer applications and databases.

• Excellent interpersonal and listening skills.

• Ability to absorb, comprehend, and retain complex information.

• Ability to uncover unspoken needs through effective probing.

• Strong aptitude for embracing new technology and the ability to simultaneously leverage multiple systems and resources.

• Open and responsive to quickly apply coaching and feedback for immediate improvement and proactively manage personal development.

• Experience delivering outstanding customer service in a metric-oriented environment.

• Partner with and assist others to promote an environment of teamwork and achieve common goals.

• Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

Hiring Range :

$18.80 USD - $23.50 USD per hour

Incentive Potential : This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation : You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

P lease note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at peopleservices@vfc.com . VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.

VF Diversity Vision Statement VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.