Job Information
North Carolina Agriculture & Technical State Unive Endpoint Management Specialist in Greensboro, North Carolina
Description:
The Endpoint Management Specialist provides the comprehensive technical expertise to manage and secure the university’s desktops, laptops, and mobile devices, and associated enterprise management systems. The specialist leads the processes of creating secure baseline configurations and images for endpoints, installing updates and patches, addressing vulnerabilities in endpoints, and managing associated enterprise systems. The specialist works with other members of Enterprise Endpoint Management to carry out these tasks and with other senior technical staff to coordinate services, configurations, security, and upgrades to provide high performance and secure endpoints for the entire university.
The specialist reports to the Director of Enterprise Endpoint Management and is a key member of the department and the Information Technology Services ( ITS ) operations and security teams as well as the division’s senior technical staff.
Primary Function of Organizational Unit:
Information Technology Services ( ITS ) strengthens and supports the university’s mission of teaching, research, and scholarly application of knowledge by providing the information technology infrastructure, software, hardware, and support to achieve the university’s strategic goals. ITS is comprised of nine departments which work with the university community to provide the information technology support and services required to realize operational excellence, integrate advanced technology, and create efficient and effective technology solutions.
Internal job number: 003014
Requirements:
Bachelor’s degree in Computer Science, Information Technology, or a related field with three (3) years’ experience in endpoint management and technology support roles, with primary responsibility for management and security of enterprise endpoints including experience with Microsoft Windows, Active Directory, GPOs, MECM , Intune, JAMF PRO , and VMware Horizon, or similar applications.
Additional experience equivalent to the degree requirements is acceptable.
Experience managing virtual desktops in a VMware Horizon environment, including knowledge of VMware vSphere.
Significant technical knowledge of enterprise device management and desktop security.
Ability to create and follow complex technical policies, procedures and guidelines.
Ability to apply in-depth technical knowledge and troubleshooting techniques to resolve issues.
Knowledge of technologies and standards to meet ADA compliance for special needs, including experience in deploying and supporting assistive technologies in classrooms, computer labs, offices, and other spaces.
Demonstrated strong customer service orientation, and experience in partnering with other units and fostering a team spirit within the department.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to work independently when performing tasks with minimal supervision, while maintaining appropriate levels of communication.
An advanced degree related to the duties and responsibilities of the position.
A combination of education and experience will be considered in lieu of advanced degree requirements
Preferred:
Five (5) years of experience in endpoint management and technology support roles using the tools listed under required knowledge, skills, and abilities.
Experience managing and securing Apple MacOS and iOS.
Experience with LAPS , CrowdStrike EDR , Spirion DLP , and PAM systems.
Experience with encryption and key escrow systems.
Experience with project management principles.
Knowledge of Center for Internet Security endpoint controls.
Knowledge of ISO 27002 and NIST SP800-171 requirements.
Experience with basic PowerShell or bash scripting and open-source management and security tools.