TEKsystems Desktop Support in Greenville, South Carolina
Ideal candidate will have a minimum of 2-3 years experience in Deskside Support. Microsoft technologies including Windows 7, MS Office Suite, email. PC hardware troubleshooting and maintenance. Experience with Incident Management tool to receive, update, escalate and close incident tickets. Experience with PC refresh, asset management, PC lifecycle management. Managing responsibilities and priorities to achieve SLAs. Good oral and written communications required.
Candidates should be the best of the best; mature, customer-service oriented with a "whatever it takes" mentality. Need a self starter, who can handle multiple tasks, prioritize requests, and manage customer expectations for service delivery. Will work solo at the site, with minimal oversight. Candidates must be comfortable educating and guiding employees. Candidates must also have a "thick skin" and calmly resolve issues in a timely manner with quality outcomes. Includes On Call duties for Network Hands and Feet. Familiar with basic network and server equipment.
At each of our supported locations, Deskside Technicians are responsible for resolving customer PC and device issues, conducting, maintaining and managing leased PC asset inventory and PC leased lifecycle, deploying and configuring PCs and installations and providing PC operations support. Responsible to execute their responsibilities within established SLAs and high levels of customer satisfaction. Technician will also provide backup/on-call support to plant location(s) during emergency situations (rare occurrence). In these situations, support must be provided to the plant, regardless of time of day or night. Must be able to be at the site 30 minutes after being notified.
Position Description: This position will be responsible for any Infrastructure activities required to support the sites for all EUX, NET and DAP equipment and services. This includes BAU (business as usual) and project support activities.
P1/P2 on call support. Rotate 24 x 7 support with team.
Maintain computer room and network closets according to standards.
Provide technical assistance to end users. Manage incident queues timely.
Fulfillment of requests entered in SNOW for site according to SLA. Manage request queues timely.
Deploy and refresh PCs to end users. Timely disposal of PCs to leaser.
Deploy and refresh printers to the site. Coordinate break-fix for printers.
Deploy and refresh network devices (switches, WAPs, wireless controllers).
Deploy and maintain security patching of PCs at site (DCSI and non-DCSI PCs).
Maintain accurate inventory of all equipment (EUX, NET) in SNOW following standards and processes. Includes receiving and disposal of equipment (end to end lifecycle).
Deploy and support DCSI (IT) Audio/Video equipment deployed in conference rooms. Support business video events as needed.
Engage and execute tasks required to support ongoing project deployments.
Bachelor’s degree in Computer Science or equivalent.
At least 2 years of IT experience (5+ years preferred).
Technical skills with network, audio/visual, PC support and other IT technical infrastructure hands on skills.
Must be a strong collaborator with excellent written and verbal communication skills with the ability to present to and influence stakeholders at all levels and provide thought leadership.
Self-motivated and driven to achieve quality results.
Excellent interpersonal and communication skills with the ability to listen to others.
Team player with the ability to quickly learn new skills and follow standards, processes and security and safety requirements.
Excellent problem-solving skills and the ability to work in a fast-moving environment, demonstrated agility and ability to quickly adapt to change.
Deskside support, Desktop support, incident management, Windows 7, Microsoft Office, PC hardware support, asset management
Additional Skills & Qualifications:
Light networking knowledge: replacing a switch; installing a wireless access point.
This is a long term opportunity. Pay range $18-$21/ hr based on experience level.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email firstname.lastname@example.org. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
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