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Description:

Top 3 Skills

• 2 + years of Desktop Support Experience

• Microsoft Office (365), basic Network (SCCM/MECM) and Hardware Break/Fix (Lenovo) troubleshooting experience is needed.

• Excellent Customer Service/Interpersonal skills

Additional Information

This individual will be Supporting Equity Traders on site - very high pressure environment. The right fit will have urgency to resolve issues and a “White Glove” mentality. Follow up is critical. Any knowledge of a Trading Floor would be a plus. They will be supporting In-House Applications and will be trained. Any knowledge of Bloomberg would be a plus. Business casual (collared shirt, dress shoes, etc.). Hours are Monday – Friday 7:00am – 4:00pm or 7:30am – 4:30pm. The role is fully on site. This is a Contract to Hire position – salary up to $125,000 (bonus of roughly 10% after 1 year of service).

Work on the dynamic trading floor located in Greenwich, CT. You will primarily assist the trading desk by providing support of applications, hardware, market data services and peripheral equipment utilized. This includes but not limited to installing, configuring, diagnosing, repairing and upgrading corporate hardware and applications while ensuring optimal performance.

This individual is expected to gain superior knowledge on all Business Line applications (specifically our Trading and Sales environment) and will be required to provide in depth application support. It will also be expected that this individual gain knowledge and support the Business Line telephony devices which include, IPC Turrets, Cisco phones, and mobile devices.

This individual will be expected to provide crisis management for downed services and help to resolve, manage and escalate those downed services via other internal Technology Teams.

The position’s responsibilities require independent analysis and problem solving. Work is performed with little supervision and requires initiative and judgment.

We are deeply committed to a high-performance culture - one that values diversity, continuous learning, and a strong motivation for service quality, and employee commitment.

Required Skills:

• Ability to recognize and resolve application or connectivity trends.

• Experience working with external vendors and contacts to resolve complex issues.

• Able to quickly prioritize and execute tasks in a high-pressure environment

• Experience working with a remote Technology team and are able to collaborative remotely.

• Strong customer service focus.

• Strong technical skills.

• Strong analytical and problem-solving skills.

• Self-starter demonstrating a strong work ethic.

• Detail oriented with the ability to multi-task.

• Strong interpersonal and organizational skills.

• Working knowledge of Windows operating systems and Microsoft Office products.

• Predisposition to follow up and follow through.

Responsibilities:

• Act as primary liaison between trading floor, technical groups and vendors.

• Facilitate the tracking, escalation, and resolution of production issues.

• Provide hardware, software and telephone equipment support.

• Monitor system health.

• Candidate will escalate incidents to developers, server and network engineers when needed.

• Deploying, configuring and tuning Windows workstations.

• Conduct trading desk moves.

• This position requires flexible hours when needed.

Qualifications:

• 2 or more years previous computer related experience preferred.

• Experience with trading desk support preferred.

Skills:

Desktop, Windows 10, Support, Troubleshooting, Customer service, Help desk support, Hardware, Technical support, Active directory, Windows, Imaging, Deployment, Office 365, Service now, Application support, Microsoft office

Top Skills Details:

Desktop, Windows 10,Support,Troubleshooting,Customer service, Help desk support, Hardware, Technical support

Additional Skills & Qualifications:

Top 3 Skills

• 2 + years of Desktop Support Experience

• Microsoft Office (365), basic Network (SCCM/MECM) and Hardware Break/Fix (Lenovo) troubleshooting experience is needed.

• Excellent Customer Service/Interpersonal skills

Additional Information

This individual will be Supporting Equity Traders on site - very high pressure environment. The right fit will have urgency to resolve issues and a “White Glove” mentality. Follow up is critical. Any knowledge of a Trading Floor would be a plus. They will be supporting In-House Applications and will be trained. Any knowledge of Bloomberg would be a plus. Business casual (collared shirt, dress shoes, etc.). Hours are Monday – Friday 7:00am – 4:00pm or 7:30am – 4:30pm. The role is fully on site. This is a Contract to Hire position – salary up to $125,000 (bonus of roughly 10% after 1 year of service).

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.