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Description We are offering a contract to hire employment opportunity for a Customer Service Representative in Groveport, Ohio, 43125, United States. You will be joining our team in the financial industry, where your main role will be to ensure effective customer service by answering incoming phone calls, assisting walk-in customers, and updating payment information.

Responsibilities:

• Provide effective customer service by answering inbound and outbound calls

• Assist customers who walk into our location with their inquiries and concerns

• Make phone calls to customers to update their payment information

• Utilize Microsoft Excel and Microsoft Word for data entry and order entry tasks

• Schedule appointments with customers as necessary

• Maintain excellent attendance and punctuality to ensure smooth operations

• Handle email correspondence with customers efficiently and professionally

• Be open to coaching to constantly improve customer service skills

• Maintain a positive and professional demeanor to represent our organization

• Ensure all interactions with customers are handled with a high level of professionalism. Requirements • Minimum of 2 years of experience in a customer service role

• Proficiency in answering inbound calls and handling both inbound and outbound calls

• Experience in a call center customer service environment

• Ability to perform data entry tasks with accuracy

• Proficiency in email correspondence and managing communication with customers

• Knowledge of Microsoft Excel and Microsoft Word

• Experience with order entry processes

• Ability to schedule appointments efficiently

• Excellent customer service skills and the ability to handle customer queries and complaints effectively

• Must possess strong multitasking and organizational skills

• Proven ability to work in a team-oriented environment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .