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Cisco Technical Consulting Engineer in Guadalajara, Mexico

What You'll Do

Cisco seeks Customer Support Engineers to join some of the industry brightest minds in developing and deploying today most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain.

  • Works for worldwide customers within her/his own team or with other Cisco teams to solve problems and enhance future products with senior engineer supervision.

  • Solves reported product and network problems of moderate complexity.

  • Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction.

  • Provides basic systems/product training and intellectual property material.

  • Keeps up-to-date with the latest technology products in order to provide a high quality support in current and future types of support services.

Who You'll Work With

The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge and specialize. This is a great opportunity for someone with perseverance, an empathetic view of the customer and good customer relationship management skills to hone their skills and advance their career by providing value to customers in the form of current and future type of post-sale services.

Who You Are

  • Bachelor or Master degree in engineering (Telecommunications Engineering, Computer Science, Electrical Engineering).

  • 3+ years of related experience.

  • Direct customer support experience required

  • Good technical foundation in networking (CCNA equivalent level or above) is required.

  • Good knowledge on CISCO Security products, especially on VPN solutions such as FlexVPN, DMVPN, GetVPN, IKEv1, IKEv2, AnyConnect, etc.

  • Passion and demonstrated ability to learn and work in a multicultural team environment.

  • Service excellence attitude

  • Ability to drive to achieve goals with limited supervision

  • Analytical skills

  • Ability to work on project / product testing independently.

Desired Skills

  • Passion and demonstrated ability to learn and work in a multicultural team environment.

  • Service excellence attitude

  • Ability to drive to achieve goals with limited supervision.

  • Analytical skills

  • Ability to communicate in English effectively both verbally and in writing required; other languages would be a plus.

  • Other technology or product knowledge, experience or certifications in the following areas are a plus: routing, switching, wireless, programming skills (Phyton, Linux, Shell Scripting)

  • Preference for Cisco Certification: CCNP, CCIE.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.