Job Information
Lenovo Advisory L3 Support Engineer in Guangdong, China
Advisory L3 Support Engineer
General Information
Req #
WD00069145
Career area:
Hardware Engineering
Country/Region:
China
State:
Guangdong
City:
深圳（Shenzhen）
Date:
Wednesday, August 7, 2024
Working time:
Full-time
Additional Locations :
- China - Guangdong - 深圳（Shenzhen）
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub (https://news.lenovo.com/) .
Description and Requirements
Responsibility:
Provide in-depth technical support to front end support team for field issue on Lenovo server and networking products.
Isolate the problem to function building block via log analysis, problem replication and experiment, and then provide solution or workaround to fix the customer issues and make sure the satisfaction of the customers.
Escalate and follow up design issue or defect with backend support team until issue got resolved.
Continuous Improvement: Lead the investigation to provide a lesson learned to prevent repeat issues.
Critical situation management to achieve customer satisfaction, by leading or cooperating across Lenovo/IBM teams.
Provide business data report for management review. Visit customers or provide onsite support if needed.
Work at business hours, occasionally working through off-hours/weekend/holiday to support emergency case.
Requirement:
Bachelor’s degree or higher in computer science or engineering.
Extensive experience in troubleshooting and root cause analysis of networking issues and network performance tuning.
Proficiency in the Linux system, preferably RHCE or RHCA; Cisco CCIE or CCNP certificate holders.
Experience in server product development is a plus.
Fluently English/Chinese communication skill with internal team and external teams.Ability to manage multiple/complex task under pressure.
Additional Locations :
China - Guangdong - 深圳（Shenzhen）
China
China - Guangdong
China - Guangdong - 深圳（Shenzhen）