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Description:

行政

Administration

• 定期组织餐厅经理，部门培训员和培训部关于培训事项的会议。

Organises regular meetings with Outlet Managers, departmental trainers and Training department in

regards to all training matters.

• 与培训部协调关于餐饮部凯悦之星奖励计划的事项。

Co-ordinates the administration of the Hystar Recognition programme for Food and Beverage with the training department.

• 定期核查培训手册以确保餐饮部培训手册处于最新的状态。

Conducts regular audits to ensure that all Food and Beverage Training manuals (DOM) are up to date.

• 每日向餐饮部副总监汇报培训的进展，建议和发生的任何问题。

Reports on a weekly basic to the Asst Food & Beverage Director regarding training development,

suggestions and any problems encountered

• 协助部门根据部门的政策和程序，工作过程和标准建全，维护和更新部门营运手册，确保每年进行回顾。

Assists with the development, maintenance and update of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division.

Ensures annual review to accurately reflect any changes.

顾客服务

Customer Service

• 确保餐饮部所有员工按照品牌承诺和个性化服务提供服务。

Ensures that all employees deliver the brand promise and provide exceptional guest service at all

times.

• 确保员工为内部客人提供优质的服务。

Ensures that employees also provide excellent service to internal customers in other departments as

appropriate.

• 以有礼和高效的态度处理所有客人和内部客人的投诉和询问，确保问题得到满意的解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner,following through to make sure problems are resolved satisfactorily.

• 维护客人与员工之间的良好的工作关系。

Maintains positive guest and colleague interactions with good working relationships.

财务

Financial

• 根据财务目标和客人期望，通过使员工具有多项技能，完成多种工作和灵活的排班提高生产力。

Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

• 关注改进生产力水平及在可接受的指引下谨慎管理用品/薪资，确保所有设备的优化部署和高能效。

Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

• 引导员工以确保生产水平达到凯悦国际餐饮运营要求。

Directs subordinates to ensure productivity meets the Hyatt International Food and Beverage

Operations Manual requirements.

• 通过“减少工作项目”（适合情况下）及简化工作系统不断检视及发现提高员工生产力水平的方法。

Reviews and constantly seeks Productivity level improvements of all employees through the process of “taking work out of the system” (when appropriate) and through streamlining of work process.

• 确保拥护使用新的技术和设备以提高生产力。

Ensures new technology & equipment are embraced as to improve productivity.

营运管理

Operational

• 确保完全按照品牌标准运作。

Ensures that minimum brand standards have been implemented.

• 确保凯悦温情和餐饮部20项宝典被完全执行。

Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.

• 负责神秘客人的调查结果，确保进行相应的改进。

Responds to the results of the Consumer Audit and ensures that the relevant changes are

implemented.

• 以互相支持和灵活的态度与其他餐厅经理进行配合，关注酒店整体的成功和客人满意情况。

Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall

success of the hotel and the satisfaction of hotel guests.

• 确保餐饮部员工以互相支持和灵活的态度与其它部门进行合作，具备团队合作精神。

Ensures that Food and Beverage employees work in a supportive and flexible manner with other

departments, in a spirit of “We work through Teams”.

• 在品牌标准的基础上协助餐厅经理进行服务标准培训。

Assists F&B Outlet Managers in conducting refresher training on standards of service for Food and

Beverage based on the brand standards.

• 协助培训部巩固和执行神秘客人调查的主要部分。

Assists the Training Department in the consolidation and implementation of key action items as a result of the Customer Audit.

• 根据日程安排协助并且确保餐饮部发展计划和培训师培训按计划完成。

Assists and ensures all selected F&B Management Development Programmes (MDPs) and Hyatt on

Skills Training candidates complete the assignments according to schedule.

• 定期进行辅导以确保员工按照服务标准进行工作，并且将建设性意见反馈给部门领导，同时确保培训部安排相应的培训。

Conducts field coaching regularly to ensure that all standards of service are followed by all employees and provide constructive feedback to the department heads concerned as well as the training

department to ensure corrective training is initiated.

• 根据部门的需要进行入职培训和其它培训的组织和安排。

Assists in the coordination of Industrial placements within the Food and Beverage and to develop the

orientation and training schedule as required.

• 协调组织餐饮部内部交叉培训。

Co-ordinates the inter-department cross training initiatives within Food and Beverage.

• 协助制定全面的年度培训计划，并且每季度与餐饮总监或副总监进行回顾。

Assists in the development of a comprehensive Training Plan of all training activities for the year and reviews the plan quarterly with the Food and Beverage Director/Assistant Director of Food and Beverage.

• 主持新员工在岗培训。

Conducts and documents on-job-training for the new F&B employees.

• 协助培训部执行并且评估餐饮部培训和发展计划。

Assists Training department to implement and evaluate F&B Divisional training and development

programmes.

• 协助餐厅经理执行并且评估餐饮部培训和发展计划。

Assists F&B Outlet Managers to implement and evaluate divisional training and development

programmes.

• 督导餐厅的服务标准，与餐厅经理和厨师长进行必要的改进行动。

Monitors service and food and beverage standards in Outlets. Work with the Outlet Managers,

Executive Sous Chefs and Chef de Cuisines to take corrective actions where necessary.

• 与餐厅经理密切配合协助培训部维护和更新培训纪录的数据和所有培训文件，记录和材料。

Works closely with all Outlet Managers to assist Training department to maintain any updated training records on Database for all Food & Beverage employees as well as proper maintenance of all training

documentation, records and materials.

• 协助主持必要的每月部门培训师会议和活动。

Assists in conducting monthly Departmental Trainer meetings and activities when necessary.

• 协助部门培训师管理和发现培训需求。

Assists Outlet Trainer to manage the compilation, implementation and upkeep of their respective

training needs.

人员管理

People Management

• 检视和协助餐饮部员工的招聘和选择。当选择员工的时候确保员工符合酒店的要求。

Oversees and assists in the recruitment and selection of all Food and Beverage employees. Adheres

to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.

• 检视员工表现，确保员工按照酒店仪容仪表标准穿着正确的制服和高标准的个人形象。

Oversees the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, accordingto the hotel and department’s grooming standards.

• 通过培训，辅导和指导，最大限度的发展员工的技能和能力。

Maximises the effectiveness of employees by developing each of their skills and abilities through the

appropriate training, coaching, and/or mentoring.

• 每年与员工进行表现发展的讨论，支持员工专业发展目标。

Conducts annual Performance Development Discussions with employees and to support them in their

professional development goals.

• 通过持续的回馈和每月会议协助发展部门培训师。

Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings.

• 在培训经理和部门培训师之间协调关于员工培训的计划和有效的实施。

Plans and implements effective training programmes for employees in coordination with the Training

Manager and Departmental Trainers.

• 检视每周排班的准备，确保人员安排是根据经营情况合理安排的。

Oversees the preparation and posting of weekly work schedules, making sure that they reflect

business needs and other key performance indicators.

• 鼓励员工开拓创新，接受挑战，并且承认他们在运作中成功的方面。

Encourages employees to be creative and innovative, challenging and recognising them for their

contribution to the success of the operation.

• 支持并且执行以人为本的原则，展现出凯悦价值和企业文化。

Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values

and Culture Characteristics.

• 确保所有员工完全理解员工手册和酒店的各项规章制度。

Ensures that all employees have a complete understanding of and adhere to employee rules and

regulations.

• 确保所有员工遵守酒店和当地法律规定的各项有关消防，卫生和安全的规章制度。

Ensures that employees follow all hotel, company and local rules, policies and regulations relating to

fire and hazard safety, and security.

• 对员工意见调查的结果进行反馈，确保进行相应的改进。

Feedbacks the results of the Employee Opinion Survey and ensures that the relevant changes are

implemented.

总则

General

• 清楚地了解关于员工的和劳动关系的法律法规。

Is knowledgeable in statutory legislation in employee and industrial relations.

• 理解并且严格执行员工手册和酒店关于消防，卫生，健康和安全的规定。

Understands and strictly adheres to rules and regulations established in the Employee handbook and

the hotels policies concerning fire, hygiene and health and safety.

• 确保高标准的个人展现和仪容仪表。

Ensures high standards of personal presentation and grooming.

• 随时保持优良的管理和行为，代表着酒店管理层和凯悦国际。

Exercises responsible management and behaviour at all times and positively representing the hotel

management team and Hyatt International.

• 与其它竞争酒店或组织保持强有力的，专业的和友好的关系。

Maintains strong, professional relationships with the relevant representatives from competitor hotels

and other organisations.

• 根据酒店，行业和公司对改变进行相应的反应。

Responds to changes in the Food and Beverage function as dictated by the industry, company and

hotel.

• 根据要求准时参加培训和会议。

Attends training sessions and meetings as and when required.

• 根据要求接受合理的任务和责任。

Carries out any other reasonable duties and responsibilities as assigned.

Qualifications:

餐饮部多部门工作经验。

Primary Location: CN-44-Guangzhou

Organization: Hyatt Regency Guangzhou Zengcheng

Job Level: Full-time

Job: Food and Beverage

Req ID: GUA001177

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.