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Description:

营运管理

Operational

• 管理餐饮销售的所有日常经营工作及协调特别的活动。确保符合服务的规范和运营的程序。

Manage the Food & Beverage Sales Department on a daily basis and coordinate special events. Ensure compliance with standards of service and operating procedures.

• 通过系统和有效的客户关系管理，代表酒店与客户保持持续的接触来推广酒店并实现销售业绩。

Through the system and effective customer relationship management, the hotel and the customer maintain continuous contact to promote the hotel and achieve sales performance.

• 管理下属有效地完成每日任务，并根据要求及时更新并记录销售结果。

Manage the daily tasks effectively and update and record sales results as required.

• 对管辖下的员工提供积极有益的工作建议和支持。

Provide positive and useful work advice and support to the employees under the jurisdiction.

• 与厨师和各餐厅经理交流意见和客人的建议从而反应当前客人的情况。

Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect the current customer profile

• 善于预测市场的变化情况，并在必要时审评运营工作。

Anticipate market changes and review operations when necessary

• 负责整个酒店各餐厅年度及月度销售计划和任务的制定，与所有相关部门密切合作确保该部门完成其既定目标，组建团队，并带领餐饮销售团队完成销售任务。

Responsible for the annual and monthly sales plan and task formulation of all restaurants in the whole hotel, and working closely with all relevant departments to ensure that the department achieves its stated goals, set up a team, and lead the catering sales team to complete the sales tasks.

• 确保所有工作按照工作计划和部门培训工序表进行。

Ensures all work is according to the business plan and department training task list.

总则

General

• 有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等。

Conduct effective shift briefings ensuring all staff is aware of VIPs, special occasions, and daily specials; emphasis on upselling certain products;

• 始终提供礼貌和专业的服务。

Provides courteous and professional service at all times.

• 确保所有员工对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。

Ensures all associates maintain up-to-date awareness of Hotel product knowledge, current promotions, policy changes, and appropriate internal communication.

• 根据安排参加酒店培训课程，以提高工作技能及知识。

Attends hotel and Department training sessions as scheduled to improve skills and knowledge.

• 了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。

Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene, and health & safety.

• 确保高标准的个人形象和仪容仪表。

Ensures high standards of personal presentation and grooming.

• 与客人和同事保持基于良好工作关系的接触。

Maintains positive guest and colleague interactions with good working relationships.

• 根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。

Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry, and company.

Qualifications:

同等职位工作经验

Primary Location: CN-44-Guangzhou

Organization: Hyatt Regency Guangzhou Zengcheng

Job Level: Full-time

Job: Administrative

Req ID: GUA001230

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.