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Job Description

• Win and drive the Cloud Delivery customer experience

• Optimize end-to-end business processes to assure a positive Cloud Delivery to customers

• Presents recommendations and Oracle Cloud solutions clearly and concisely and focuses on key points to drive the adoption

• Works with Multiple XLOB teams and Partners to drive successful Oracle Pass / IaaS cloud adoption

• Display exceptional people skills with proven experience in relationship building and partnering. Must work well in both team and individual settings and must be able to work with a geographically dispersed team

• Responsible for driving a high degree of satisfaction with Oracle's Cloud products including IaaS and SaaS and related implementation services and ensuring referenceability for continued profitable revenue streams over the long term.

• Develops, coaches, motivates, and generally manages multiple Account Management and/or Technical Account Manager resources to attain/exceed defined customer objectives.

Responsibilities

Lead and direct the activities of TAMs and/or Systems Analysts, etc. and ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are delivered, executing quality/productivity improvement efforts and understanding strategies of the Oracle Support Services organization. Develops short/medium and long term plans to successfully implement operational policies and achieve strategic objectives/results. Accountable for revenue and utilization related to named accounts, geography, product/solutions, or some combination thereof and for delivery of other identified departmental results through successful direction of Account Management and/or Technical delivery resources. Interaction with Sales, Delivery account team and customer teams to ensure appropriate solutions are being identified and resolved. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Operates as a key resource to the business unit’s general management. Considered an industry expert by employees, peers, customers, and competitors.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer