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Job Description

The Sr. Operations Manager arranges the movement of freight by various transportation methods, including Air, Ocean, and Ground, on behalf of exporters and importers for DHL's import, export, trans-border and domestic product lines. The Sr. Manager serves as the single point of coordination (i.e. 'middleman') between customers, customs brokers, and shipping carriers. The senior manager will manage a team of 6 managers and supervisors.

 Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of maximizing profitability for the company

 Identifies markets to be grown or maintained and develops appropriate business strategies

 Responsible for development and implementation of special projects

 Ensures compliance with preferred carriers is maintained

 Ensures quality system is implemented and maintained within area of responsibility

 Negotiates, prepares and issues most favorable buying rate quotations internally and externally with shipping carriers

 Responsible for the accuracy of invoices, bills of lading, shipping statements, foreign currency conversions, and the achievement of key performance indicators

 Assists in annual budget preparation for area of responsibility

 Provides technical product assistance to staff

 Advises staff of changes to company policies and goals

 Supervises 6 or more staff; responsible for hiring, coaching, training, and developing subordinate staff

 Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Must Have

 7+ years of experience in a gateway operations, logistics or shipping role

 2+ years of management experience

 Experienced developing relations with CBSA and other compliance stakeholders

 Experience working with unions and union employees

 Strong management skills and ability to motivate and create independent and productive managers

 Experience creating processes and improvement strategies with a forward thinking mindset Logistics experience in the aviation space null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.