Job Information
Highmark Health Senior Intake Coordinator in Harrisburg, Pennsylvania
Company :
Highmark Inc.
Job Description :
JOB SUMMARY
This job monitors the day to day functions of the Intake team. This includes running call statistics for the individual intake coordinators as well as the team. Monitors incoming calls to ensure customer service and quality measures are met. Assembles the monthly audit packets for the department Supervisors. Performs the duties of a Senior Intake Coordinator including: assessing the request, conducting all necessary research such as verifying benefit coverage for the patient, and then creating the case (data entry) in Highmark's utilization management system for clinical review.
ESSENTIAL RESPONSIBILITIES
Review cases for errors, listen to calls for quality, complete scorecards that captures data to submit to supervisors
Oversee the training needs for the department to include evaluation of the need for training, creation of training for process and system changes, and new hire training and mentoring
Triage, build cases, answer calls from providers when needed, especially during high volume times.As the subject matter experts, handles escalated calls from providers.
Ensure that front line resource center (SharePoint) is up to date.Develop tip sheets and provides information to the team.Act as the go- to person for questions from the team on a day to day basis (face to face, phone, instant messenger, email).
Participate in all special projects.
Other duties as assigned.
EDUCATION
Required
- High School Diploma/GED
Substitutions
- None
Preferred
- None
EXPERIENCE
Required
3 - 5 years of Customer Service experience
1 - 3 years of experience working in the Healthcare Industry
Preferred
- 1 - 3 years of experience working in the Health Insurance Industry
LICENSES AND CERTIFICATION
Required
- None
Preferred
- None
SKILLS
Oral & Written Communication Skills
Telephone Skills
Problem-Solving
Healthcare Industry
Health Insurance
Mentoring
Training
Language (Other than English)
None
Travel Required
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-Based
Teaches / trains others regularly
Frequently
Travel regularly from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Occasionally
Lifting: 10 to 25 pounds
Rarely
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$17.20
Pay Range Maximum:
$27.82
Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
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Req ID: J241614
Highmark Health
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