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Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

VP, Enterprise Operations for resilience response team

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Overview:

Join our dynamic team in ONE (Operations, Network, and Employee Digital Experience) as we drive a transformational era of operational resiliency and supplier management. We're seeking talented individuals to join our newly formed team dedicated to driving operational resilience across the organization. As a member of our team, you'll play a critical role in ensuring the operational resiliency of Mastercard critical services, collaborating with infrastructure teams, engineers, BizOps, A&T and other stakeholders in Risk and Compliance to deliver exceptional results.

Role:

Identify critical operational resiliency challenges based operational data and industry best practices:

• Conduct comprehensive assessments of the organization's operational processes based on existing data points (e.g., incidents, problems, customer input) and new upcoming measurements (e.g., availability)

• Employ industry standard methodologies like Failure Mode Effect Analysis (FMEA) and Blastradius assessment

• Prioritize the most critical challenges and develop a clear roadmap for addressing them.

• Establish and maintain a Top 5-10 list of priorities for the Operational Resiliency Office.

Lead cross functional mitigation activities:

• Develop and implement effective mitigation strategies to address identified operational risks.

• Collaborate with relevant teams to develop and execute action plans.

• Monitor progress and adjust strategies as needed to ensure timely and effective resolution of issues.

Stakeholder Collaboration and Resource Allocation:

• Foster strong relationships with key stakeholders, including finance, program teams, and other relevant departments.

• Work closely with these stakeholders to ensure that adequate resources are allocated to support mitigation efforts.

• Advocate for the necessary investments to maintain a resilient operational environment.

Progress Monitoring and Re-Prioritization:

• Track the progress of agreed-upon mitigation actions and ensure they are completed within the specified timelines.

• Regularly review the operational environment for emerging risks and assess the need for re-prioritization.

• Conduct periodic assessment to evaluate the effectiveness of mitigation measures.

About You:

Technical expertise and understanding:

• Extensive experience leading teams across technology domains as a technical expert, identifying and guiding implementation of innovative global standards and/or improvements for performance, availability, security and service

• A deep understanding of the Mastercard payment ecosystem to rapidly identify existing challenges without the need for a comprehensive assessment.

• Extensive experience leading large cross-functional technology initiatives, demonstrating a strong ability to anticipate/resolve technical challenges and escalations

Thought leadership in operational data analytics:

• Data-driven decision making: The ability to use data to make informed decisions and drive improvements.

• Problem-solving: The capacity to identify and resolve issues related to service performance, service delivery, and operational resiliency compliance.

Strategic thinking and leadership:

• Experience teaming with leaders in the technical community to evaluate existing resiliency challenges partnering with our application product & program teams, technology teams including Architecture, Business operations, and Platform teams

• Experience acting as an escalation point for difficult issues and communicating overall status with management

• Extensive experience building strategic and collaborative working relationships with global internal and external stakeholders

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Purchase, New York: $202,000 - $338,000 USD

O'Fallon, Missouri: $176,000 - $294,000 USD