Job Information
Custom Computer Specialists Level 1 NOC Technician in Hauppauge, New York
Level 1 NOC Technician
Location Hauppauge, NY
Company Order Number 2747
# of openings 1
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CCS is one of the largest Technology Consultants on Long Island, celebrating over 45 years in business! We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...make technology easy and help our clients use it as effectively as possible.
We are looking to find an individual with exceptional Customer Service and Technical Support skills to join a rapidly growing team in a dynamic, supportive and fun team environment. This person is responsible for providing first level support for all incoming help desk calls via phone chat and email, supporting K-12, healthcare, government, and corporate clients. This is a full-time role with various shift requirements from 7AM to 10PM Monday through Friday and is based in Hauppauge, NY. There is a rotational weekend coverage shift that is required as a part of this position as well, OT WILL BE PAID!
This position pays between $40,000 - $44,000 annually. Pay will be based on experience.
RESPONSIBILITIES:
Escalate tickets to Level 2 NOC Technicians
Troubleshoot EMR systems for clients
Rectify Active Directory issues
Support client technical issues via phone support
Diagnose Microsoft O365 issues
Troubleshoot printers and endpoint devices
Perform any other job duties assigned to you
QUALIFICATIONS:
1-3 years experience working a helpdesk or end user support
Working knowledge of Active directory
Working knowledge of Microsoft office
1-3 years of Windows OS experience
Strong Customer service skills
CompTIA A plus is preferred
ITIL certification is preferred
Custom Computer Specialists Offers:
Competitive salaries
Comprehensive benefits including:
Medical and dental plans
Company paid vision and short and long term disability plans
Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
401K with employer match
Tuition reimbursement
Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
Company paid life Insurance
Paid holidays and vacation
Technical certification gift card rewards program
Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!
EEO Statement:
Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.
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