Job Information
Touro University Patient Care Coordinator in Hawthorne, New York
Overview
The Patient Care Coordinator (PCC) coordinates the daily desk operations in the dental clinic and provides excellent customer service to both the patients and students of Touro College of Dental Medicine. The incumbent provides a positive student and patient experience, collects money, updates patient demographics, schedules, student/patient appointments, and closes out appointments. The Patient Care Coordinator reports to the Director of Clinical Operations. This position strives to make each phase of the patient treatment a positive experience from the initial patient phone call on through the completion of the dental treatment care. The PCC acts as the primary point of contact for patients within the Clinic Group Practices.
Responsibilities
Perform check-in, update demographics, collect and upload patient dental insurance information, and verify dental eligibility when needed.
Updating the student appointment book wit cancellations and no-shows as needed
Monitor student attendance and student patient roster.
Perform check-out duties: Process patient walk-out for services provided and notify patient of required payment due. Documentation in the Electronic Health Record any communication with the patient.
Perform End of Day closing duties and run End of the Day reports.
Evaluate patient accounts:
Collect payments, prepare adjustments, & allocate funds.
Work collaboratively with the Clinical Practice Leader (CPL) to support the Group Practice team with their patient care management. Meet at least weekly with CPL to review student compliance.
Check emails voicemails and respond to them in a timely fashion.
Promote hospitality and respect for all patients, students, and faculty.
Collect and send additional information requested by insurance companies.
Run reports assigned to control patients
Accounts Receivable balances; (unapproved charges, pre-payments, & open balances).
Communicate with the lab coordinator to clarify any financial hold.
Monitor student attendance.
Monitor student entering and obtaining faculty approval of daily codes and notes.
Communicate with patients to minimize or resolve patient issues within the school before escalation. Report escalated patient issues to the Director of Clinical Operations.
Schedule Uber transportation for patient when required.
Safeguard patient privacy and confidentiality.
Answer the phones expeditiously and communicate effectively with callers including patients, faculty, students, coworkers, call center, etc.
Participate in periodic huddles with the clinic team.
Perform other duties assigned in support of clinic operations and patient care services as may be requested by Leadership
Qualifications
Education/Experience
High school diploma or equivalent (GED) required.
Experience in a dental office strongly preferred.
Knowledge/Skills/Abilities
General administrative duties required
Proficiency in Microsoft Office Suite including Word, PowerPoint, & Outlook required
Strong attention to details required
Effectively manage and organize daily tasks, independently and with a team, while balancing multiple projects and meeting deadlines required
Accuracy and productivity in completing tasks required
Customer service and team orientated required
Demonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues required
Demonstrated proficiency in communication (written and verbal) required
Accurate data entry skills experience with AxiUm, computer program entry is desirable.
Adherence to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records.
Must be available for work during the hours assigned for student instruction and practice development.
Fluent in English; Spanish speaking a plus.
Physical Demands
Able to lift up to 5 lbs.
Patient care/facing role
This position requires compliance with Touro's Vaccine Mandate policy.
Maximum Salary
USD $55,725.00/Yr.
Minimum Salary
USD $44,580.00/Yr.
Touro University offers a comprehensive benefits package for full-time employees which includes:
Full range of Health Plans
Medical Plans (choice of EPO, PPO, High Deductible HSA)
Flexible Spending Accounts (FSA)
Dental Plans (PPO & HMO) and Vision Plan
Dependent Care and Transit Programs
Life Insurance, AD&D and Voluntary Supplemental Life Insurance
Short-term and Long-term disability programs
Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
Employee Assistance Program
Early-Release Fridays (upon approval)
Generous Paid Time Off
Vacation, Sick Leave, Personal Leave & Floating Holiday
Annual Holiday Schedule
All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.
Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religious creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.
Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 50 West 47th Street, 12th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330.
Job Locations US-NY-Hawthorne
ID 2024-11033
College TUNY - College of Dental Medicine
Position Type Full-Time
Schedule Shift Monday 7:45 to 5:15 , Fridays 7:45 to 2:15. Schedule may vary.
Hours Per Week 36.5
Travel None
Category Healthcare/Clinics
FLSA Status Non-Exempt
Location : Country US