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Marriott Night Receptionist in Hayes, United Kingdom

Job Number 22103067

Job Category Finance & Accounting

Location London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom

Brand Marriott Hotels Resorts

Schedule Full-Time

Relocation? N

Position Type Non-Management

Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

London Heathrow Marriott Hotel is an exceptional hotel near Heathrow Airport. It has an exciting blend of comfort, convenience and high class service, which makes it an ideal location for business and pleasure. With easy access to London, smartly designed and comfortable guest rooms the amenities make any stay a brilliant and memorable experience. Guests can satisfy their cravings at Carluccio's, our hotel's on-site Italian restaurant, break a sweat at our well-equipped fitness centre or enjoy a rejuvenating swim in our heated indoor pool. With almost 10,000 square feet of sophisticated award winning venue space and expert planning and catering teams, our hotel is an outstanding destination for a business meeting, wedding or social occasion.

What really differentiates this hotel is the people working here. If you join the team you will be part of a warm and welcoming second family who work together to provide outstanding service to our guests. You will be a valued team member who will be offered the opportunity to grow and develop and benefit from being part of the biggest and best hospitality company.

The London Heathrow Marriott Hotel is currently recruiting for a Full-time Night Auditor to start as soon as possible.

Perks you deserve

We’ll support you in and out of the workplace by offering:

  • Discounts on hotel rooms, gift shop items, food and beverage in over 9,000 properties worldwide

  • Meals on duty

  • Complimentary Gym and Swimming pool access

  • Complimentary Parking

  • Recognition programs

  • Team-spirited co-workers

  • Encouraging leadership

  • Support to live a life of wellbeing and happiness

  • Opportunities to serve and give back to the community

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

What you’ll do

  • Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.

  • Process all payment types such as room charges, cash, checks, debit, or credit.

  • Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.

  • Print contingency lists to have a record of all guests in case of emergency.

  • Sell a room/accommodation to guests without reservations based on availability.

  • Operate telephone switchboard station, process requests for wake up calls, and advise guest of any messages.

  • Complete the Room Rate Variance Report.

  • Process all guest check-ins and assign room.

  • Activate or reissue room keys using electronic key machine.

  • Balance and drop receipts according to accounting specifications.

What we’re looking for

  • A warm, people-oriented demeanor

  • A team-first attitude

  • A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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