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Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Pay Rate: $20 per hour

Great Opportunity for veterans

Full Time, Excellent Benefits, Career Progression

Amazon Corporate Security Badging Office – Badge Coordinator

About the role:

The Badge Coordinator is primarily responsible for: customer service support, facilities

support, phone call service and trouble ticket resolution, and access management. While

operating under close supervision of the Shift Supervisor or Operations Manager, a Badge

Coordinator is expected to execute on a number of standard operating procedures

independently to support Amazon Corporate employees and affiliates on a regular basis.

This role will be working within a team of professionals in a fast-paced and complex

environment to troubleshoot badging operations. Duties include but are not limited to:

helping Amazon Corporate employees and associates resolve their badging issues via

phone, email, trouble ticketing, and in-person through a Walk-Up service. Various

administrative badging duties require good judgment and creative problem solving in the

absence of specific instructions with the combined perspective of excellent customer

service and strong attention to detail.

The successful applicant will be comfortable with shift-based work, have direct day-to-day

contact with our clients and will need: outstanding communication skills, an exceptional

ability to multitask, a great attitude and work ethic, to be a self-reliant team player, and

have the ability to leave a consistent positive impression with each and every interaction.

Role Requirements

• Experience working with security access control as well as badging applications

and/or software (Lenel)

• Have the ability to multitask, and remain cordial and professional in stressful

situations

• Have excellent phone etiquette and people skills

• Be a proactive problem solver

• Be able to learn and apply standardized operating procedures to support issue

resolution

• Need to have a positive attitude and outgoing personality

• Need to be proficient in Microsoft Windows and Office Suite

• Type at least 35 wpm

Preferred Requirements

• Minimum of 2 years of experience in badging, access control, security operations

center, military TOC (or similar)

• Have an Associate’s degree

• Have supervisory experience, ideally in a security role

• Have previous experience in customer service or in an administrative position

• Ability to read, write, and speak clearly in English

The above statements are intended to describe the general nature of this job. They should

not be construed as an exhaustive list of all responsibilities, requirements, skills, and

standards required to perform essential job functions.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Job ID: 2024-1204743

Location: United States-Virginia-Herndon

Job Category: Security Officer