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By Light Professional IT Services Tier 1 IT Help Desk Technician in Herndon, Virginia

Is it time for a new and exciting job opportunity? Phacil, an employee owned IT consulting company, is seeking a Tier I IT Help Desk Technician for an important customer in Herndon, VA. Join an amazing group of dedicated professionals and see the possibilities!

Join us by applying at .

The ideal candidate will possess the ability to:

  • Apply expertise to solve first level technical support issues for end-users of the client’s products and services.

  • Use automated information systems to analyze routine situations.

  • Utilize the Knowledge Base to research, analyze, and resolve basic software, network, and hardware questions and problems received by phone, email, chat, or Remedy ticketing system.

  • Complete supporting paperwork and data entry as required.

  • Create and maintain service reports.

  • Resolve problems or contacts more senior technical support as necessary.

  • If support results in new solution, candidate will provide documentation to Technical Writers in order to have new Knowledge Base articles authored.

  • Support users by fulfilling individual requests for information and/or training in the utilization of the various applications.

  • Instruct users in the use of PCs and networks.

Support includes but is not limited to

  • Account modifications, resets, and unlocks

  • Problem solving and troubleshooting issues with applications and hardware

  • Mobile device troubleshooting (iPhone, iPad, Blackberry, Samsung Galaxy)

  • Troubleshooting basic network issues with VPN, Citrix, and Internet Explorer

  • Implementing PC registry fixes

  • Strong written and verbal communication skills

  • Ability to provide support via phone and/or email

Preference will be given to candidates with additional IT and Programmatic certifications/experience, such as:

  • ITIL V3 Foundation

  • Microsoft Certification

  • Previous Tier 1 experience

Clearance Level (Required to Start):

  • Active Interim Secret clearance required to start- ability to obtain full Secret required


Job ID: 2019-4864

External Company Name: Phacil, LLC

External Company URL:

Street: 2303 Dulles Station Blvd

Work from home: No