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Why SoftwareOne? Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and reveal why joining SoftwareOne is a game-changer. Join us now and be part of our incredible journey. The role • Successful candidates will haveProfessional Services: • Collaborating with the wider team to drive initiatives and client projects forward. • Participating in pre-sale activities to gather client requirements and propose tailored solutions. • Assisting in the creation of client project proposals. • Leading the design, planning, and implementation of MS365 infrastructure solutions, focusing on: o OneDrive and SharePoint o Exchange Online o Identity and Security o Microsoft Endpoint Manager o Migrations to Exchange Online with 3rd Party Migration tool o Mailbox Migration O365 o Infrastructure Integration o Enterprise Mobility Assessment o MS Teams Rollout o Security Mobility Management o Microsoft 365 Rapid Deployment o Backup Solutions • Evaluating existing on-premises and/or cloud-based solutions to map out future directions. • Analyzing current business practices, processes, and procedures to identify opportunities for leveraging Microsoft 365 and cloud services. • Acting as a subject matter expert and advisor for clients, aiding in their transition to the cloud and conducting necessary assessments. • Taking the lead on exciting client projects and coordinating teams to achieve project milestones. • Demonstrated history of successfully leading and delivering projects within enterprise environments or for large-scale clients. • Comfortable engaging in consulting scenarios, both with clients and internally. • Ability to contribute expertise and insights during pre-sales activities. Professional Services: • Working with customers helping them to achieve their Microsoft 365 transformation goals. This involves a wide range of activities covering designing and deploying Microsoft Exchange Online, SharePoint Online and Office 365 • Creating effective documentation like Design Documents, Migration Plans, Test Plans and helping to deliver the SoftwareOne portfolio of services. • Drive client facing workshops, create an end-state roadmap designs and transformation plans in Microsoft 365 workloads including Microsoft Exchange and SharePoint Online • Supports delivery of SoftwareOne Strength portfolio strategy presentations to clients including features, implementation approach, technical requirements, impacts, and benefits. • Responsibilities including solution design, risk analysis, proposal preparation and client presentations. • Provides input to technical estimates created with standards tools, portfolio Work Breakdown Structures, statements of work and industry standard estimating techniques. • Adheres to architectural artifact requirements and architectural best practices. • Participates in design peer reviews and project reviews. Support Services: • Provide level-3 support for Microsoft O365 Cloud Support issues including troubleshooting and resolving basic technical issues. • Advanced knowledge or demonstrated technical experience in a variety of Exchange Online and/or current Outlook, SharePoint, Teams • Expertise or advanced PowerShell knowledge. Ideally experience in Power Automate/PowerApps • Advanced knowledge of M365 Security & Compliance Features and Authentication protocols. • Extensive knowledge of user account administration (Microsoft 365 / Azure Active Directory). • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs. • Act as a subject matter expert on M365 cloud services and technologies, providing guidance and recommendations to stakeholders. • Solid experience supporting M365 applications. • Collaborate with Level 1 and Level 2 support teams to ensure timely resolution of issues and adherence to SLAs What we need to see from you • Successful candidates will have deep technical knowledge of Microsoft Exchange On-premises and Exchange online, SharePoint On-premises and SharePoint online, Microsoft Teams, OneDrive for Business, SCCM, Intune, Office 365 and supporting technologies. • Strong personal and communication skills are a must. • Experience and desire to work in a multicultural team and environment. • Strong problem-solving skills and ability to troubleshoot technical issues. • Good oral and written communication skills in the desired language(s). • Drive customer communication during critical events • Obtain and maintain vendor certifications. Minimum of 7 from MS-900, AZ-900, PL-900, SC-900, MS-100, MS-101, MS-102, MS-201, MS-202, MS-203, MS-220, MS-700, MS-720 (for Unified Communications), MS-740 • Have an ITIL V4 Foundation or higher certification. Relevant Experience: • More than 5 years relevant experience in solution design, implementations, and migrations. • More than 5 years relevant experience in a customer/end user facing technology support function. • Bachelor’s degree in computer science, Information Technology, or related field preferred. • Solid understanding of cloud computing concepts, architectures, and best practices. • Proven track record of designing and implementation on M365 components. Job Function Software & Cloud Services

• Successful candidates will have deep technical knowledge of Microsoft Exchange On-premises and Exchange online, SharePoint On-premises and SharePoint online, Microsoft Teams, OneDrive for Business, SCCM, Intune, Office 365 and supporting technologies. • Strong personal and communication skills are a must. • Experience and desire to work in a multicultural team and environment. • Strong problem-solving skills and ability to troubleshoot technical issues. • Good oral and written communication skills in the desired language(s). • Drive customer communication during critical events • Obtain and maintain vendor certifications. Minimum of 7 from MS-900, AZ-900, PL-900, SC-900, MS-100, MS-101, MS-102, MS-201, MS-202, MS-203, MS-220, MS-700, MS-720 (for Unified Communications), MS-740 • Have an ITIL V4 Foundation or higher certification. Relevant Experience: • More than 5 years relevant experience in solution design, implementations, and migrations. • More than 5 years relevant experience in a customer/end user facing technology support function. • Bachelor’s degree in computer science, Information Technology, or related field preferred. • Solid understanding of cloud computing concepts, architectures, and best practices. • Proven track record of designing and implementation on M365 components.

• Successful candidates will haveProfessional Services: • Collaborating with the wider team to drive initiatives and client projects forward. • Participating in pre-sale activities to gather client requirements and propose tailored solutions. • Assisting in the creation of client project proposals. • Leading the design, planning, and implementation of MS365 infrastructure solutions, focusing on: o OneDrive and SharePoint o Exchange Online o Identity and Security o Microsoft Endpoint Manager o Migrations to Exchange Online with 3rd Party Migration tool o Mailbox Migration O365 o Infrastructure Integration o Enterprise Mobility Assessment o MS Teams Rollout o Security Mobility Management o Microsoft 365 Rapid Deployment o Backup Solutions • Evaluating existing on-premises and/or cloud-based solutions to map out future directions. • Analyzing current business practices, processes, and procedures to identify opportunities for leveraging Microsoft 365 and cloud services. • Acting as a subject matter expert and advisor for clients, aiding in their transition to the cloud and conducting necessary assessments. • Taking the lead on exciting client projects and coordinating teams to achieve project milestones. • Demonstrated history of successfully leading and delivering projects within enterprise environments or for large-scale clients. • Comfortable engaging in consulting scenarios, both with clients and internally. • Ability to contribute expertise and insights during pre-sales activities. Professional Services: • Working with customers helping them to achieve their Microsoft 365 transformation goals. This involves a wide range of activities covering designing and deploying Microsoft Exchange Online, SharePoint Online and Office 365 • Creating effective documentation like Design Documents, Migration Plans, Test Plans and helping to deliver the SoftwareOne portfolio of services. • Drive client facing workshops, create an end-state roadmap designs and transformation plans in Microsoft 365 workloads including Microsoft Exchange and SharePoint Online • Supports delivery of SoftwareOne Strength portfolio strategy presentations to clients including features, implementation approach, technical requirements, impacts, and benefits. • Responsibilities including solution design, risk analysis, proposal preparation and client presentations. • Provides input to technical estimates created with standards tools, portfolio Work Breakdown Structures, statements of work and industry standard estimating techniques. • Adheres to architectural artifact requirements and architectural best practices. • Participates in design peer reviews and project reviews. Support Services: • Provide level-3 support for Microsoft O365 Cloud Support issues including troubleshooting and resolving basic technical issues. • Advanced knowledge or demonstrated technical experience in a variety of Exchange Online and/or current Outlook, SharePoint, Teams • Expertise or advanced PowerShell knowledge. Ideally experience in Power Automate/PowerApps • Advanced knowledge of M365 Security & Compliance Features and Authentication protocols. • Extensive knowledge of user account administration (Microsoft 365 / Azure Active Directory). • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs. • Act as a subject matter expert on M365 cloud services and technologies, providing guidance and recommendations to stakeholders. • Solid experience supporting M365 applications. • Collaborate with Level 1 and Level 2 support teams to ensure timely resolution of issues and adherence to SLAs