Job Information
LG Energy Solution Engineer I, Quality in Holland, Michigan
Title: Engineer I, Quality (Customer Service)
Reports to: Manager, CS Quality
Location: Holland, MI
LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium ion polymer batteries and modules for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries! www.lgenergymi.com
Summary
As a Customer Service Engineer I in Quality Department, you will work at our state-of-the-art Lithium-Ion battery plant in beautiful Holland, MI. This role directly supports the OEM on projects involving failure investigations and root cause analysis, using appropriate investigation techniques and statistical methods.
Responsibilities:
Manage customer communication for all quality-related topics
Notify and coordinate process changes with customers
Manage external failure costs
Lead projects involving failure investigations
Root cause analysis
Act as a liaison between Quality, Engineering, Manufacturing, and the customer to facilitate effective problem-solving and corrective action activities
Utilize statistical tools to analyze complaints and corrective actions
Conduct follow-up audits to ensure corrective actions are implemented
Travel to OEM, Tier 1 facilities or failed vehicle location as needed, including leading containment activities
Cultivate customer relationships
Conduct quarterly onsite customer visits as required
Maintain cleanliness at work-site in accordance with 5S3R Standards:
Sort, Set in order, Shine, Sustain
Right Location, Right Quantity, Right Container
Perform other duties as assigned
Qualifications:
Bachelor’s Degree in Engineering or related field, or equivalent, related experience
Experience:
1 to 3 years of related experience
Experience with Product Failure Mode Analysis and Root Cause Analysis
Experience in a customer-facing, project engineering, or program management-related role in a highly automated and/or Tier 1 automotive environment is preferred
Skills:
Comfortable working independently and with others
Results-oriented and perseverant
Critical thinking and problem-solving skills
Project and process management skills
Data collection and analytical skills
Strong attention to detail
Good communication skills
Technically proficient and motivated to continuously improve
Ability to work flexible hours as needed to support customers
MS Office Suite
Benefits Overview
100% employer paid Medical, Dental, and Vision premium for you and your family
100% employer-paid disability and life insurance
Employer supported childcare/babysitting programs
Generous Paid Time Off / Holidays
Opportunity to grow in diverse work environment with a global company
401k Retirement savings and planning with generous company match
LGESMI is an Equal Opportunity employer that values the diversity of its workforce. EEO
1st Shift