Job Information
Community Action House Financial Wellness Program Manager in Holland, Michigan
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Position Details
Position: Full Time, exempt
*Reporting to: *Vice President (VP) of Programs
Direct Reports: Financial Wellness Specialist (3)
*Compensation: *$50,000 - $58,000 annual salary
Benefits:Full time positions are eligible for a comprehensive benefits package
About the Position
Reporting to the VP of Programs, the Financial Wellness Manager will have direct team leadership over our program commitment to ensure all our guests have the financial tools everyone deserves, empowering them to confidently take charge of their financial futures. The Manager will lead a team of Financial Wellness Specialists to deliver programming that makes financial education and training available to everyone, while building partnerships and shaping pathways that change families' financial futures.
While empowering this team, the Manager will also become our key subject matter expert in financial empowerment and economic mobility, staying abreast of industry trends and opportunities, and managing key external relationships amongst various service providers and entities that interact with our guests through referral or collaborative efforts related to economic mobility. Further, the Manager will partner with leadership to shape our organization's future efforts to enhance economic mobility for our guests through refined or new program opportunities and/or collaborations.
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Regular Tasks in this Role: Program Leadership & Management
Ensure ongoing programmatic excellence and work with staff to develop systems to ensure consistent, high-quality service delivery.
Serve as the primary point of contact and problem solver for the Financial Wellness Team and services related to financial empowerment and economic mobility.
Define and refine program goals in collaboration with the VP of Programs, and create clarity of action and performance for the team in pursuit of program goals.
Research and identify best practices in relevant program areas such as case management, motivational interviewing, intake management, financial counseling, classes and facilitation, VITA programming, asset building, economic mobility coaching, homeownership pathways, and curriculum development, etc, to enhance service offerings and impact.
Strengthen current programming, creating efficiencies in the intake and enrollment processes, workshop presentations, course materials, and program evaluation, including review and updating of education curriculum and agency policy/procedure to comply with Housing & Urban Development (HUD), MI State Housing Development Authority (MSHDA), and other relevant guidelines (such as VITA site requirements).
Identify potential risks and issues within current and new programming to drive resolution by developing options and recommendations.
Identify and define programming opportunities using qualitative and quantitative sources in a timely and responsive manner to changing community needs. Ensure that new programming aligns with our integrated approach to our core service offerings at our Food Club & Opportunity Hub.
Collaborate with front line staff to determine feasibility of new initiatives and develop plans for execution. Define success metrics for decision-making of pilot initiatives.
Work alongside the VP of Programs to identify and map guest pathways through Community Action House programs, identifying guidelines for when guests move between programs.
Work in collaboration with the VP of Programs and organizational leadership to identify opportunities to i