Job Information
Hyatt Guest Services Officer - Plateau Spa in HONG KONG S.A.R., China
Description:
What you will do:
To perform daily operating procedures established for the Plateau spa accommodations.
To have a thorough understanding and knowledge of spa services and products and the ability to up sell alternatives.
Ensure a high level of guest relations and service and communication by providing prompt and courteous personalised service.
Ensure that all therapy room related forms and reports are updated and completed in time.
Provide training and development of staff to ensure that the highest standards of service are achieved and maintained.
Qualifications:
Ideally with a university degree or diploma in Hospitality / Tourism Management.
Minimum 2 years of similar experience in large scale hospitality establishment desirable.
Good presentation and interpersonal skills are a must.
What we offer:
Care: A supportive and caring environment where diversity and inclusion are embraced.
Development: Immense learning opportunities to equip and grow yourself.
Well-being: Prioritize well-being and bring positivity at work and in life.
Primary Location: CN-Hong Kong S.A.R.
Organization: Grand Hyatt Hong Kong
Job Level: Full-time
Job: Spa
Req ID: HON004890
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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