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RESPONSIBILITIES

I. JOB SUMMARY/RESPONSIBILITIES:

• Provides work leadership and guidance to the Patient Financial Counselors. Monitors work queues and assigns and coordinates work assignments to ensure optimal workflow and operational efficiencies.

• Serves as a resource regarding patient financial services functions, including insurance verification and eligibility, authorizations, patient liabilities and financial counseling.

• Provides administrative support to management, including assisting with on-call rotations as needed.

II. TYPICAL PHYSICAL DEMANDS:

• Essential: standing, sitting, walking, stooping/bending, walking on uneven ground, squatting, twisting body, finger dexterity, seeing, hearing, speaking, lifting and carrying up to 20 lbs, pushing/pulling usual weight of 15 to 20 pounds, reaching at and below shoulder level, repetitive arm/hand motions and gripping of an object.

• Occasional: kneeling, crawling, climbing stairs, reaching above shoulder level.

• Operates various office equipment such as computers, copiers, facsimiles, telephone, typewriter, pneumatic tube system, credit card swipe.

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.

• May be exposed to communicable diseases and other conditions common to a hospital patient care area and office environment.

• Work pace varies and is frequently stressful.

IV. MINIMUM QUALIFICATIONS:

A. EDUCATION/CERTIFICATION AND LICENSURE:

• High school diploma or equivalent education.

• Bachelor’s degree in business or related field preferred.

B. EXPERIENCE:

• Three (3) years patient access experience, including insurance verification, authorization and financial counseling, in a hospital or physician office setting.

• Prior supervisory experience and/or demonstrated knowledge and ability to lead staff.

• Ability and skill in conducting training.

• Strong knowledge and understanding of different payor types (i.e. Medicare, Medicaid, Commercial, HMO, Workers’ Compensation, Capitation, TPL, etc.).

• Strong knowledge of third party reimbursement and Hawaii regulatory requirements related to reimbursement.

• Proficient understanding of medical terminology.

• Strong time management, organizational, and interpersonal skills.

• Strong written and verbal communication skills.

• Proficiency with Microsoft Office applications (i.e. Word, Excel, PowerPoint) and automated systems.

Equal Opportunity Employer/Disability/Vet