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Adecco is assisting an insurance company in their search for Customer Care Representatives in Horsham, PA . If you are interested and meet the qualifications below, apply now!

We’re currently seeking passionate individuals to join our team as Customer Care Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Care Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism.

Essential Functions and Responsibilities

• Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy.

• Ensure first call resolution, making the customer experience as seamless as possible.

• Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella).

• Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment.

• Utilize your analytical and decision-making skills to address policy changes and corrections effectively.

• Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise.

• The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am–7:00pm Monday – Friday and 10:00am–3:00pm every third Saturday.

Qualifications and Education

• Strong interpersonal, communication, and organizational skills.

• Analytical mindset with good decision-making abilities.

• Proficiency in computer skills and data entry.

• High motivation to take ownership and follow up on tasks.

• Flexibility to adapt to a fast-paced, changing environment.

• Ability to work weekdays and rotational Saturdays.

• College degree preferred, high school diploma required.

• Spanish language proficiency is a plus!

What We Offer

• A supportive and empowering work environment where your contributions are valued.

• Opportunities for growth and development.

• Competitive compensation and comprehensive benefits package.

• 4 Weeks of Paid Time Off.

• Paid Training, Licensing, and additional certifications.

• Tuition and Wellness Reimbursement programs.

Pay Details: $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.