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CenterPoint Energy Associate Service Consultant - Houston, TX in Houston, Texas

414453BR

Auto req ID:

414453BR

Company:

CenterPoint Energy

Job Code:

CustomerService CustomerService

Job Description:

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Job Summary

CenterPoint Energy is looking for an Associate Service Consultant to join our Electric Operations, Service Delivery Team , located in Houston, TX .

You will have the ability to: serve as single-point-of-contact for customer distribution projects, which includes the customer account relationship, coordinate projects from inception to completion and distribution system development, reliability, and maintenance. Analyzes, designs, and prepares structural and electrical specifications and work orders. Aligns resources to meet customer service commitments and leads teams to address customer needs. These activities require consideration of cost effectiveness, future growth, safety and other code requirements, and customer satisfaction.

Essential Functions

  • Collaborates with multiple departments, customers, municipalities, outside consulting firms, and other utilities to gather information required to execute projects accurately and in a timely manner.

  • Develops and maintains business partnerships with elected officials and employees of city, county, and state entities to effectively service customers.

  • Supports community and civic organizations through active participation. Assists with project coordination and fund-raising events.

  • Demonstrate project coordination skills for distribution capital and maintenance programs for CenterPoint Energy.

  • Gathers project information, prepares estimates, analyzes data and designs electrical and street light distribution facilities.

  • Represents the company in service extension negotiations related to service locations.

  • Ensures customer obligations are met, negotiates and secures payment of projects, researches easement rights, and maintains completion of construction within specified timeframes.

  • Identifies, evaluates, and if necessary, corrects pre-existing issues related to compliance with governmental regulations, code violations, and CenterPoint Energy standards. Corrective action may require negotiation with customers related to safety, cost, and legal responsibility.

  • Review facilities for compliance with the National Electric Safety Code (NESC), state, city and county governmental ordinances and CenterPoint Energy standards. Must have the ability to gain working knowledge of the National Electric Code (NEC).

  • Performs field inspections as needed for final project approval, foreign cable attachments, customer installed facilities, and miscellaneous customer requests.

  • Participate in CenterPoint Energy’s Emergency Operation Plan (EOP). This may require extended work hours conducting facility inspections, in the field interactions with customers and other duties to support service restoration.

Position Title:

Associate Service Consultant - Houston, TX

Job Category:

Customer Service

Minimum Education Required:

High School/GED

City*:

Houston

Additional Qualifications/Responsibilities:

Education Description

  • Bachelor’s degree from an accredited college or university required.

  • Will consider relevant job-related CenterPoint Energy or industry-related experience in lieu of degree.

Experience

  • Two (2) years’ prior work experience preferred. Prior work experience for an electric utility company, and/or exposure to project coordination for an electric utility designing overhead and underground electrical distribution systems will be considered first.

We want you to know

Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

Diversity, Equity and Inclusion

CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

What we bring to you

  • Competitive pay

  • Paid training

  • Benefits eligibility begins on your first day

  • Transit subsidies

  • Flexible work schedule, paid holidays and paid time off

  • Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston

  • Professional growth and development programs including tuition reimbursement

  • 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

State*:

Texas

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