Job Information
Enterprise Fleet Management Automotive Service Advisor - Remote in Houston TX in Houston, Texas
411671BR
Auto req ID:
411671BR
Company:
Enterprise Fleet Management
Job Code:
WorkFromHome WFH
Job Description:
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of a Service Advisor!
The Service Advisor will primarily be responsible applying their automotive maintenance and repair expertise to provide support and guidance to Fleet Management leasing offices, clients, and vendors by reviewing orders for scheduled as well as unscheduled repairs. The Service Advisor recommends proper maintenance intervals, repair procedures, and pricing to ensure a properly maintained fleet while minimizing vehicle downtime and maintenance costs.
This is a full-time work from home position that will allow you to work 100% from your home residence in Houston, TX or surrounding TX counties. Our department operates between the hours of Monday through Friday 6 a.m. - 9 p.m. CST and Saturday 7 a.m. - 4 p.m. CST. The schedules offered are based on current business needs.
Enterprise Fleet Management offers a comprehensive healthcare package, 401k matching & profit sharing, paid time off, great discounts, and organizational growth potential.
This position offers a starting pay range of $25.80-$27.80 per hour depending upon relevant experience and skill level.
Additional compensation will be provided for weekend and evening shift differential (up to $2.00/hour) and bilingual skills (up to $1.00/hour).
This position also has the opportunity to earn an additional $0.25/hr up to $6.25 for each current ASE certification you hold in this list: A1-A9, T1-T8, E1-E3, L1-L3, F1, G1, C1, & X1.
Applicants must have a minimum of four (4) approved ASE certifications that are* _current_ _to apply for this position - no expired ASE's will be considered *_
Company Overview
Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 700,000 vehicles and growing at almost 12 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.
Responsibilities
Responsibilities include:
Review and apply automotive maintenance and repair expertise to provide timely advice on repair orders submitted from external partners by phone and email, in an efficient and friendly manner
Review proposals to ensure proper repair and maintenance services are performed according to manufacturers' recommendations, interval-based timing, applied knowledge of vehicle history, and appropriate pricing for suggested services
Negotiate changes or corrections to order pricing when inconsistent with standards, assess and apply proper warranty and post-warranty applications while creating and issuing purchase orders; explain our operating procedures to clients, groups and vendors
Analyze clients’ business needs and repair orders to create and assess solutions; contact clients to provide recommendations, explain proposed procedures, and gain approval
Identify opportunities and make recommendations to Groups and leadership across internal business lines for full maintenance service proposals, repairs charged to the clients, and opportunities to cycle vehicles in favor of repair
Field calls from drivers, evaluate specific needs to locate and suggest proper and cost effect service locations for clients
Position Title:
Automotive Service Advisor - Remote in Houston TX
Job Category:
Customer Service
Minimum Education Required:
Certifications/Security Clearances/Other (Enter Below)
City*:
Houston
Additional Qualifications/Responsibilities:
Minimum Qualifications:
Must be 18 years of age or older
Must live in the Houston, TX area or surrounding Texas counties
Must live in the state of Texas
Must have a minimum of 4 approved ASE certifications that are current
Six (6) months of customer service experience required
Two (2) years automotive maintenance, repair consultation or dealership service department experience required
Degree in Automotive Technology preferred
Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook)
Must be willing to accept starting pay range of $25.80-$27.80 per hour
Must have the ability to meet all work from home technical requirements
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Competency Based Qualifications:
Executing
Customer Service
Detail Oriented
Analyzing
Communication
Flexibility
State*:
Texas