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WTW Carrier File Analyst in Houston, Texas


  • Ensure that internal and external service levels are met in a timely and high-quality manner

  • Work with internal constituencies (implementation, call center, development and product) to assure smooth internal operations

  • Help facilitate ingestion, manipulation, loading, maintenance, and delivery of data for existing and new carrier partners

  • Resolve escalated issues in a timely manner to promote customer satisfaction

  • Maintain data with the highest level of accuracy

  • Ability to manage/report on team systems as needed (PEGA,Jira,CAP,ERM,PEM,PECT).

  • Attend to data and reporting projects as needed

  • Ability to outreach and resolve carrier issues/ maintain carrier relationships

  • Other duties as assigned


  • Self-motivated, highly analytical, organized and uncompromisingly detail-oriented

  • Advanced time-management skills and the ability to meet or exceed deadlines in a fast-paced environment

  • Very knowledgeable of delimited file conventions, other industry standard data formats, data transmission methodologies, and Microsoft Excel

  • 5+ years of experience with Microsoft Excel

  • Some experience with SQL (SQL Server or other) and use of ETL tools

  • Excellent interpersonal skills with the ability to relate well to others and understand their concerns

  • Positive, proactive attitude

  • Technical documentation writing

  • Negotiation and conflict resolution skills

  • Data trend identification and resolution

  • Ability to work well with a team as well as on individually assigned projects

  • Proven ability to develop and improve processes to drive efficiency

  • Excellent verbal and written communication skills

  • Consistent in meeting deadlines and following through on commitments

  • Familiarity with Medicare a plus

  • Bachelor’s degree preferred

WTW may be subject to employment-related COVID-19 vaccination mandates from time to time in certain jurisdictions that may require certifying and providing documentation of vaccination against COVID-19 to work in a WTW office.

EEO, including disability/vets (