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DESCRIPTION:

EV CONCIERGE

ROLE/TEAM OVERVIEW:

Associates utilize exceptional customer service, marketing, and sales techniques to support EV owners and prospective EV owners.

This role will be supporting existing and prospective EV owners to deliver an exceptional customer experience while building lasting relationship between the customer, General Motors and our brands. A typical day would include answering product questions, discussing charging options, providing assistance with product orders or reservations, setting up dealership appointments or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution.

KEY RESPONSIBILITIES / ACCOUNTABILITIES:

• Serve as the product experts for the Bolt EV, Bolt EUV, Hummer EV, and additional EVs in the future

• Assist customers via chat, phone, and email with product, reservation, ordering, dealership, service, home-charging and and recall-related questions

• Take ownership of customer interaction and ensure that all customer questions are answered

This position will be 80% phone work and 20% chat and email follow up and post case documentation.

Skills:

typing, customer service oriented, customer service, social media, marketing sales, writing skills, communication and writing skills

Top Skills Details:

typing

Additional Skills & Qualifications:

Bachelor's Degree IS REQUIRED for this round

Strategic agility/acumen:

Continuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer making their EV buying and owning experience better

Ability to filter/process who is on the line (product loyalist, conquest person, etc.) and think differently about who they are/their perspective and issues

Ability to quickly learn our EV products and use that knowledge to answer customer questions on features and specifications of the vehicle

Basic understanding of electric vehicles and home charging options

Work within GM systems and personnel and how to use provided tools to do the job

Ability to transfer learnings from one call to the next – ability to synthesize inputs from customers, distill issues – recommend solutions – ask for help/input – etc.

REQUIRED:

1-2 years of experience in Customer Service related profession

Computer navigation and typing proficiency

Strong reading comprehension, oral and written communication and skills

A positive self-starter that possess a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills and a strong attention to detail

Experience Level:

Expert Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.